Heather Mitchell Email & Phone Number

Intake and Mailroom • Coordinated and developed a team of +30 on-shore and 7 off-shore employees and oversaw production of 60+ high volume processes for 15 carriers• Oversaw intake and indexing 1300-1800 correspondence for members, as well as the processing of 1700-2400 checks daily• Increased productivity through conducting time studies on processes while inspecting them for efficiency• Developed daily reports for upper management and established action plans to execute necessary changes• Produce and deliver disciplinary actions and performance improvement plans• Create and execute action plans to improve current functions for efficiency and cost savings• Interview potential candidates• Enforced company policies and procedures• Motivated and coached individuals on attendance, production and quality• Established training material for department processes and executed the training of both on-shore and off-shore employees• Manage time off requests and edit and approve time cardsPremium Accounting Tech III2017-2017HealthPlan Services a WIPRO Company| Tampa, FLAccounting• Create and execute action plans to improve current functions for efficiency and cost savings• Create SOPs for all of the processes in the department• Identify and apply member payments daily• Audit applied payments• Perform daily counts of all processes• Coach and lead a small team of Intake check associatesSupervisor2017-PresentHealthPlan Services a WIPRO Company| Tampa, FLOperations- Intake and Mailroom/Customer Service •Moved back to same position outlined above

Tampa/St. Petersburg, Florida Area

Operations- Intake and Mailroom • Oversee production of 5 processes• Ensure 60 associates followed workflows and met daily production goals• Index correspondence• Multitask over many functions

Tampa/St. Petersburg, Florida Area

Operations- Intake and Mailroom • Index correspondence• Open and batch incoming mail• Image correspondence into system• Intake coding correspondence into coding databases• Exceed daily production goals resulting in a new standard

Marathon, Fl 33050

Retail • Open and close the store by counting and making sure money is in order• Recover and merchandise the store• Intake newly received products• Supervise the store and its associates• Ensure store was clean and orderly• Solicit our PLCC and OneCard• Effectively delegate as needed• Uphold quality standards• See the broad picture in leadership• Strive to do better each time• Set an example for my team• Merchandising• Customer service