Heather Varndell Email & Phone Number

Qc, Remote

- Aided in the conversion of leads into business, resulting in a $2 million income in 2020.- Researched and counselled the President and CEO on strategic decisions throughout the company's rapid expansion in 2020.- A member of a management team devoted to the development and execution of new business innovations.- Responsible for the HR operations of a team of 50 remote FTEs scattered across Canada and the United States, including professional development programme development and execution.- Oversaw all aspects of personnel onboarding, including interviewing and hiring, in order to promote business culture and fundamental values.- Researched and developed early company virtual event design and execution processes.

Montreal, Quebec, Canada

Quebec, Canada

- Provided in-resort assistance to Mont-Tremblant ski resort while remotely serving guests at Colorado's Breckenridge and Vail resorts, as well as British Columbia's Sun Peaks resort.- Ensured that all prepaid lift passes, equipment, and tuition were scheduled for guests, and accommodated guests' special demands and requirements.- Managed airport operations twice a week and dealt directly with transfer businesses to resolve issues.

Tourcoing, France

- Listened and guided partners on how to manage their properties online using their Booking.com extranet.- Resolved issues and provided solutions to allow partners to maintain their listings on their own.- Took responsibility for challenges and assisted partners with difficult or time-sensitive questions.- Responded to incoming calls and messages regarding changes to property details, reservations, pricing and availability, extranet features and unusual and technically complex demands.- Obeyed deadlines and KPIs.

Chamonix, France

- Successfully led seven teams of Service Delivery Representatives who worked remotely to manage the accounts of 15 different ski resorts in France and Switzerland.- Assisted in the delivery of the bespoke training plan to reps and advised them on a range of finance-related issues and reports during the ski season. - Travelled to resorts when necessary to work with reps to evaluate unbalanced accounts and reorganise operations. - Collaborated with over 45 different vendors from both countries to ensure efficient invoice reconciliation, payment operations and quality service.

Glasgow, United Kingdom

- Worked directly with the Financial Director to generate monthly payment runs, expense reports and cash flow projections.- Processed BACS and cheque payments to suppliers and subcontractors.- Generated invoices and purchase orders.- Processed payments received, monitored and minimised outstanding debt, and reconciled bank and credit card statements.- Processed staff expenses and the payment of staff overtime.

Clydebank, West Dunbartonshire

Office administrator assisting the Business Development and Marketing teams. Member of the New College Learning Programme's core staff. Developed interest in the programme through open days and successfully managed 220 spaces, assisting unemployed individuals in re-entering the labour force and securing cash for the College. Other short courses for external clients and businesses were organised, and departmental income targets were met.

Portsmouth, United Kingdom

Personal assistant to the Executive Lead and Executive Support, as well as office administrator. From conception to completion, I assisted in the formation of two government funds for private sector enterprises. Aided in the bid to secure £18 million to fund infrastructure construction in the Solent, allowing for the creation of new jobs and houses. Also contributed to the achievement of being one of just three Local Enterprise Partnerships in England to be directly awarded Government Regional Growth Funding, gaining £2.1 million to assist in the development of small enterprises.

Hedge End, Southampton

Office administrator and all-around assistance for all coworkers. Responsible for generating, tracking, and aggregating student registers, as well as noting lateness and absence. Aided in the management of government bursary funds such as the EMA. Work was underpinned by the use of databases and spreadsheets to store student data, including the creation of reports. Receptionist tasks included greeting visitors with professionalism, ordering stationary and processing credit card payments.

Demonstrated a high level of professionalism on the customer service counters. Took customer orders via the telephone. Helped customers with queries and developed good rapport with them. Trained on the checkouts.

Fine/Studio Arts, General

Education record