Heather Whipple Email and Phone Number

Providing support to Non-Employees and Operating Participants across various segments under The Walt Disney Company; ABC, ESPN, Parks & Resorts, and Consumer Products. Troubleshooting system and clearance errors in SAP. Providing strong organization skills, written and verbal communication, time managements, and the ability to handle highly confidential information.Continuing to build new and lasting partnerships as the GHRO team grows and expands across the country. Demonstrating exemplary guest service through problem solving, multi-tasking, and fast paced decision making in a rapidly changing environment.

Successfully piloted the launch of remote work for the Disneyland Resort Casting and Professional Recruitment Team.Provided support to the Downtown Disney Management team by assisting in the activation of new Operating Participant Hires.Assisted Non-Employee Contractors with on stage clearance access and badge activation.Troubleshoot system and clearance errors in SAP.Build and maintain long lasting partnerships with Downtown Disney Management and Non-Employee Contractor Managers.

Assisted new Professional and Hourly Cast Members through the hiring and onboarding process into the Disneyland Resort.Demonstrated exceptional guest service skills.Provided strong organizational skills, acute attention to detail and accuracy.Demonstrated ability to handle and prioritize multiple tasks, and problem solve, in a rapidly changing work environment.Exemplified the values of the Disneyland Resort and sharing those values with new Cast Members.Demonstrated strong written and verbal communication skills, and ability to handle confidential information.

Assisted Disney College Program participants with resumes, networking, and interview skills to help further careers.Provided office support by managing various inventory items on a weekly basis. Utilized mediation to provide insight, support, and guidance to participants. Managed social media platforms to engage participants using contests, and informational blasts. Planned, implemented, and executed events for participants.

Focus on Disney Youth Education Series and Disney Youth Tickets by creating and designing sales material for Youth Market Events. Brainstorming and developing sales initiatives for the local market. Promoting and driving sales through events, site visits, sales calls, and email blasts.Assisting Disney Performing Arts by promoting Disney Jazz Festival, contacting Music Educators, and providing Social Media content. Assisting Grad Nite in sales by understanding all aspects of Grad Nite program, creating relationships with potential clients, striving to understand their individual needs and selling Grad Nite program as to best meet those needs.

Facilitate in-market sales in rotation of ten locations by managing a product inventory, processing high volume transactions, and demonstrating detailed product knowledge.Provide exceptional guest service through assisting guests in ticket purchases, vacation planning, and creating tailored solutions to guests’ needs.

Taught lessons and critiqued students on proper public speaking techniques. 
Assisted in 2 labs per semester, teaching over 25 students.
Determined and recorded grades, provided feedback to students.