Heather Padgett Email and Phone Number

• Profile, assign, and classify documents including processing eservices and other incoming mail. • Create matters from new referral case information. Document Research and classification. • Additional tasks beyond typical duties: o Draft and e-file various documents. o Complete Records Request follow ups o Schedule bulk and individual hearings with the courts, coordinating with opposing counsel. o Present various topics and processes to peers and leadership.o Quickly learn and efficiently adapt to new work processes and systems. Assist in teaching and troubleshooting new processes and systems. Create and assist with new guides and cheat sheets for new systems. o Collaborate with a variety of peer groups to provide input and feedback on newly introduced and integrated work systems. o Lead the Fun Committee for team of Administrative Assistances

• Creating handmade sewn goods from masks, bows, clothing, bags, and other items. Handcraft journals and other paper products for decoration and use. • Social media and small business marketing management. • Basic Bookkeeping• Professional Photography• Order organization and fulfillment, small scale shipping management• Collaboration with other businesses and entrepreneurs for social media engagement• Testing and collaboration on developing projects for consumers• Graphic Design and artwork creation for fundraisers, other businesses, and production purposes.

Licensed Health Insurance Agent with AHIP and Various Carrier Certifications• Receive and transmit high volume inbound and outbound calls. • Assist callers quickly and professionally by fielding inbound and outbound calls to survey patients and offer seminars and appointments with licensed agents for plan reviews and information.• Provide accurate information to prospects using quality and compliance standards• Communicate effectively with prospects and plan members over the phone and with co-workers and management personnel.

Manage in-house marketing department under the direction of the marketing director. Creating all in house artwork and formatting all items and documents with company logo. Maintain and lead intake department. Administrative • Formatting, editing, and compiling informational materials for marketing purposes, to be distributed at events, other meetings with clients, and potential clients• Assisting with marketing events for various areas of practices, preparing materials, tracking expected attendance and check in at the event.• Research and order marketing and promotional materials• Draft and format educational materials for class presentations. • Maintain the On-Call Schedule for attorneys including call center calendar assignments, internal calendar, and attorneys’ calendars• Creating invoices and letters• HIPAA and Privacy Training• Research and compile client profiles for current, previous, and potential clients• Assisting with events and event coordinationData and Media Management• Use Mailchimp to create and distribute email campaigns • Create, Format, and post content to Social Media platforms, including LinkedIn, Instagram, and Facebook • Manage Social Media Platform information, contacts, and responses. • Set up and manage database/interface for intakes and client tracking. • Create and maintain client database with client profiles. • Document Research and OrganizationLeadership• Train attorneys in new intake process and interface, train and direct Intake personnel on intake process and manage intakes. • Creating, implementing, and managing an updated intake process and associated software programs.• De-escalate upset and difficult clients. • Manage a small team of individuals. Customer service• Taking intake calls and documenting intake information to provide to the attorney• Manage leads and initial interactions with potential clients• Scheduling of initial consults for all new leads

• Cashiering and customer service. • Processing incoming inventory.• Maintain cleanliness and organization of the apparel areas on the sales floor.• Inventory management, including annual inventory, markdowns, scanning incoming merchandise and finding, scanning, and prepping items to return to vendors. • Set up and process floor displays in apparel areas based on a planogram.

Maintained customer relations with Berkey Water Filters.• All customer service interactions including in person, email, chat, and phone outlets. • Assisted with placing orders, managing orders, set up, troubleshooting, and returns. • Completed some basic mailing tasks. • Extensive use of several customer interfaces and programs, database systems and software, and knowledge bases.

Rotated through various different roles as a part of the Membership Services team.• In person customer service, and membership services. • Cash handling experience and guest relations. • Creating new member accounts, guest accounts, and day passes, managing account changes and payment issues with customers. • Address concerns from guests and members, answer questions, and provide information on available classes, programs, and camps. • Extensive use of several customer interfaces and programs, database systems and software, and services guides and business website. • Opened and Closed the facility. • Assisted members with registration for events, classes, and programs. • Checked in and greeted members and guests entering the facility. • Lead tours for new and potential members.

Customer service agent for Sprint Wireless in a call center environment. Managed customer interactions for financial concerns, minor technical support, and generalcustomer care and account management.• Assisted with primary care of customer accounts, account financials, basic technical support, plans and services on the accounts, and was part of a high balance team that assisted customers with unusually high charges and resolutions. • Fast Paced, customer service call center, processing payments, troubleshooting, de-escalating problem calls with good communication, and building customer rapport.