Heather Savage Email & Phone Number

Jena, La, Us

United States

Assist with obtaining resources for Louisiana residents with COVID-19.Ask questions to determine eligibility for resources and forward case information to the local parish liaison for available resources within the guidelines of the cases parish.Provide isolation recommendations to COVID-19-positive cases and quarantine recommendations for close contacts in accordance with CDC guidelines.Assist and direct inbound calls with general questions pertaining to COVID-19 regarding isolation,quarantine, resources, and the COVID vaccine.Properly record all pertinent information provided during calls into the Salesforce database, logging innotes, chatter, and call logs.Assist in scoring recorded calls of team members, with a focus on HIPAA complianceMaintained accurate records of incoming calls in an internal database.Forwarded calls to management if the outstanding issues required immediate resolution.Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.

Jena, Louisiana, United States

Answered customer questions about money services.Engaged in conversation with customers to understand needs, resolve issues and answer product questions.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Collected deposits or payments and arranged for billing.Adjusted bills and refunded money to resolve customers' service or billing complaints.Computed purchases and received and processed cash or credit payments.Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.Check cashing.

Alexandria, Louisiana, United States

Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.Identified patients using proper procedures prior to specimen collection.Delivered quality patient care by completing accurate and timely collection and transport of clinicalspecimens according to established procedures.Maintained fully-stocked phlebotomy cart, carrier and station.Prepared and packaged specimens for courier transport.Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from bloodserum.Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.Upheld donor confidentiality throughout intake and collection process.HIPAA compliantOversaw completion of blood drive setups, determining if quality assurance was met on eachCompleted health/travel screening and mini physicals to determine donor eligibilityCleaned and calibrated laboratory equipment.

High School Diploma, 12

Phlebotomy Technician/Phlebotomist