Heather Hall Email & Phone Number

Beaufort, North Carolina, United States

Indian Land, South Carolina

South Carolina, United States

Charlotte, North Carolina, United States

• Charged with improving the operational efficiency of the business and serving as the liaison between sales/sales operations, delivery, and finance to accomplish the following:
• Decreased time to revenue recognition from 3-6 weeks to 1-2 weeks and revenue takedowns
• Simplify back-office functions – automated manual reporting, processing and eliminated irrelevant functions
• Eliminate the friction our customers experience daily – emphasis on improving invoicing accuracy, resource turnaround time and leading with a “can do” attitude
• Cost reductions nearing 15% in less than 12 monthsAreas of direct responsibility include Procurement, Service Delivery Operations, Project Management Office, Accounts Receivable and IT for a 9-figure business unit.

Charlotte, North Carolina, United States

• DXC acquired Tribridge and as we integrated the former UXC Eclipse with Tribridge we radically re-thought the traditional product-driven model. We merged the AX, CRM, BI and Business Consulting practices into one and.
• Created a single P&L that functioned seamlessly across work streams eliminating the discord that plagues so many partners
• Championed DXC’s Contact Center offering that brought Microsoft technologies together into a single platform, prospects could see and touch
• Served as the Executive Sponsor for large customer programs such as Coca-Cola and Crate & Barrel
• Improved reporting and back office operations when the role was left vacant
• Overhauled our hiring process to help ease revenue loss from attrition, hired 20+ seasoned professionals per month

Charlotte, North Carolina Area

• Appointed to VP of CRM Practice shortly after being hired, later promoted to SVP and charged with turning around the organization’s loss leader. We launched a new strategy to bring the P&L back to a profitable point.
• Executed new business strategy to increase revenue & gross margin which included targeting multi-year engagements and leading with COTS solutions designed to work with Microsoft Dynamics
• Closed major deals in key industries including Manufacturing, Retail and Financial Services to accelerate growth trajectory
• Posted 214% straight-line YOY revenue growth
• Achieved highest OI% of any global business unit at time of acquisition
• Drive continuous improvement for operations, improving sales performance win rates by 15%

Charlotte, NC

Charlotte, NC

• Hired as a Solution Consultant and promoted to Project Leadership in February 2012. Worked extensively in the Rail Transportation and Banking industries leveraging my knowledge of data integration and migration to.
• Project Manager for one of Microsoft’s flagship customers, featured at Convergence 2011 with $1-2M annual spend over multiple years
• Facilitated high-revenue turnarounds, breathing new life into them by establishing healthy project plans and communication strategies to drive toward customer objectives
• Top 3 revenue producing project leader month-over-month, managing some of our most challenging accounts
• Part of the team which established project methodology for organization, which was doubling year over year, included complete project templates

Managed 75+ projects from planning, implementation to introducing new initiatives Delivered customer solutions aligned with requirements, ERP software & our SaaS solutionsDirected efforts to make AvidXchange a leading provide of Accounts Payable automationImplemented agile methodology, resulting in reduced delivery time from 8-12 weeks to 2-4Improved.

Oversaw database buildout to compile deprecated technologies supporting lines of businessManaged database in support of remediating planning efforts for entire IT departmentCompiled statistics such as; number of users affected, dependent solutions & costs

Trained end users for 1-5 days on proprietary Patent & Trademark softwareFacilitated intense trainings in solo capacity on company's largest accountsProvided ongoing support & troubleshooting services to traineesAuthored new end user manuals for all system versionsCompiled reports & maintained accurate records of trainee materials & progress

Leading clothing retailer in the 15-25 year old market 2003 - 2004, 2007; Responsible for daily operations of a $4.7 Million retail store; Specialized in visual displays and in-store marketingResponsible for all merchandising, window presentations, and price actions as directed by corporate officeManaged stockroom team who were responsible for daily.