Heather Sabin Email & Phone Number

Seattle, Washington, United States

Seattle

- Key POC for leading digital agency, including 50+ client teams, through all phases of a network-wide media platform transition. - Work within agency to set and maintain program expectations while managing stakeholders, deliverables and dependencies across other workstreams: Development, Data Migration, Testing, Training, etc.

Kent, Washington

• Integrate Project Management into REI’s broader Operational Excellence system, including strategy deployment, process improvement and daily operations.
• Train, coach and consult with leaders regarding project management and continuous improvement communities of practice across REI’s multiple divisions.
• Build, manage and facilitate project management training program for REI employees.
• Rationalize the suite of project management methods and tools in use, based on industry current best practices and the needs of the organization.
• Influence senior leadership on strategy execution through portfolio, program and project management.

• Built and managed team of PMs. Accountable for hiring, training and growth of all project managers in multiple regional offices.
• Set and socialized departmental goals and objectives, ensuring staff is fully capable and empowered to achieve them.
• Worked closely with regional department leaders to oversee project managers who own multiple projects across several client-account teams.
• Built and maintained standardized processes and repositories of project management tools and materials to grow and develop the PMO’s maturity and continued excellence.
• Acted as point of escalation internally and with the client for all issues, bug reports and change orders. Draft SOWs with input from peripheral team members and obtain proper internal approvals to execute.
• Developed and led company and department wide training programs, as necessary.

Seattle, WA

• Managed PM team, assigning PMs to accounts as necessary; Ensuring team members understand team and departmental obligations, always providing necessary support to achieve success.
• Mentored & trained team members in all aspects of digital marketing project management.
• Exercised diplomacy and negotiation skills, escalating communication and holding team members accountable.
• Conducted rapid and dynamic risk and issue management using company tools or new self-developed methods as necessary to keep project operations and resources within contractual constraints.

Seattle, WA

• Oversaw projects and processes: scope, risk, schedule, budget, quality, and communication to stakeholders’ fullest satisfaction.
• Managed multiple concurrent projects and cross-functional team members via web-based project management software.
• Created and executed project plans and revise as appropriate to meet continuously changing needs and requirements.
• Client facing management of multiple concurrent projects worth over $5M.

Seattle, WA

Seattle

• Managed day to day project management of interactive digital projects with multi-million-dollar budgets, working closely with interactive developers, creatives, accounting, and account management to ensure project.
• Accountable for discovery process, developing business requirements, functional specs, managing multi-business unit schedules, resourcing, and budget responsibilities.
• Managed project execution, including budget and resource management, client deliverables, launch timelines and go-live dates.

• Accountable for all-inclusive support for largest Hard Surface division within the company including international territories and travel management.
• Project management of business-related events, customer trips and large annual trade show with international reach.

Customer Service and sales

*Committee member and field tester of POS and Oracle systems during roll-out and trained regional and local end-users on new software systems* Sales team member, increased sales to meet all store and individual goals

*Installed and implemented all computer programs for store sales, inventory, bookkeeping etc. *Implemented and maintained all marketing and advertising strategies, trained and supervised all employees, exercised excellent customer service, sales, and product repairs.

*Assisted in product research, media buying, co-op, copy writing, production and post-production of advertising and marketing campaigns.*Excellent client relations, General office duties

Bs, Communication, Emphasis In Pr/Advertising

Activities and Societies: Soccer Team 1999, Alpha Phi Omega

Change Leadership Certification

Emt Certification, Emergency Medical Services

Culinary Arts