Heather Stevens Email & Phone Number

Chicago, Illinois, United States

• Instruct a variety of class formats to groups of 2-400 clients - complete with applicable modifications and progressions based on client needs
• Audition, train, and monitor new instructors to maintain brand standards
• Collaborate with studio owners to develop make and adjust class schedule to align with the needs of clients
• Work closely with the directors of the interval and yoga floors to oversee general operations of studios, provide feedback on instructors, relay client feedback, and plan special classes and events
• Invited to teach private classes for companies such as Fabletics, Niyamasol, RXBar, LuluLemon, Carbon38, and and BucketListers
• Fostered brand ambassadorships with brands such as Carbon38, Fabletics, and LuluLemon; consistent social media posts in alignment with company brand books, collaborated on virtual workshops and classes to increase.

Remote

• Developed and implemented onboarding process for 200+ new software clients.
• Built relationships with clients.
• Worked with developers and product owners to tailor software to serve unique business needs.
• Created & maintained the user manual for the software by creating, writing, and editing articles/tutorials about the software and each feature addition.
• Organized & participated in meetings with the development team and product owners to report bugs, user feedback, stay current on feature additions & changes to the UI.
• Moderated user-testing feedback sessions with 100+ clients. Moderation duties included careful note taking, answering user questions related to the software and its capabilities, and uploading meeting recordings to the.

Hinsdale

• Instructed classrooms of sophomores and seniors in alignment with Illinois Common Core English curriculum standards
• Built lesson plans and assessments through backwards design and specific learning objectives
• Engaged in curriculum and assessment meetings with other high school English teachers to develop engaging and useful course material to accommodate a variety of student learning needs
• Utilized Google Drive to deliver and collect assignments to and from students on a daily basis
• Utilized Google Classroom to conduct weekly surveys of student progress towards learning objectives and track long-term project developments
• Contributed to IEP meetings for students with special needs - including in classroom monitoring, conversations with parents, special education advisors, and the department chair

Hinsdale, IL

• Oversaw thirty employees; including scheduling over fifty classes per week, coordinating studio cleaning staff, hosting monthly all staff meetings, sending weekly update emails to staff and regional directors to ensure.
• Responsible for training new employees on studio operations and MindBodyO sign-in software system
• Ran day to day operations for a 300+ client/week operation
• Took the lead on studio specific customer service and billing issues
• Coordinated studio cleaning and maintenance staff
• Auditioned and provided feedback to new and potential hires

Lisle, IL

• Worked in Excel, Word, MAS accounting software, and various online invoicing systems
• Assisted head accountant with daily accounts payable and receivable
• Developed comprehensive collections system which resulted in the recovery of over fifty thousand dollars in past due accounts
• Communicated via phone and email with over thirty different companies to send and receive updates on account statuses
• Collaborated with sales staff to develop payment plans for individual customers

Bachelor'S Degree, English Literature, French Literature, Creative Writing

Activities and Societies: Scholarship, Division 1 Women's Cross Country Runner • All-Conference Team Member, 2012 • 8th place finisher.

Certificate, Full Stack Coding Bootcamp

Through Northwestern University's developer program, I have become well versed in HTML, CSS, Node.js, React, and Javascript; with an.

Educator License, Secondary Education And Teaching

Activities and Societies: President's List Honors 2015, 2016 • Completed 1,000 hours of secondary classroom field work • Worked closely.

Class: Democracy And Its Discontents