Heaven Protsman Email & Phone Number

Lyndhurst, New Jersey, United States

• Review events to ensure documentation is complete and closed in compliance with customer business rules & SLA
• Perform financial reconciliations and review all charges incurred
• Receive charges from Amex to be allocated to appropriate events by client

Remote

• Review events to ensure documentation is complete and closed in compliance with customer business rules & SLA
• Perform financial reconciliations and review all charges incurred
• Receive charges from Amex to be allocated to appropriate events by client

Lyndhurst, New Jersey, United States

• Coordinated full program event planning & management
• Sourced venues, negotiated fees, & plannied approved menus
• Ran reports to manage daily responsibilities
• Entered travel and AV details into 3rd party websites
• Generated communications
• Reported on key metrics & adherence to processes & procedures

Lyndhurst, New Jersey, United States

• Analyzed reports to find discrepancies in faculty payments and expenses
• Investigated and resolved payment processing issues
• Handled confidential and sensitive information in compliance with HIPAA
• Assisted speakers bureau faculty and vendors with all questions and concerns
• Processed faculty tax documents to ensure proper payment

- Set key performance indicators for social media campaigns- Research current benchmark trends and audience preferences- Oversee social media accounts’ design- Generate, edit, publish, and share engaging content daily- Design and implement social media strategy to align with business goals

Lyndhurst, New Jersey

• Analyzed reports to find discrepancies in faculty payments and expenses
• Investigated and resolved payment processing issues
• Handled confidential and sensitive information in compliance with HIPAA
• Assisted speakers bureau faculty and vendors with all questions and concerns
• Processed faculty tax documents to ensure proper payment

Greater Seattle Area

• Encouraged new client growth, which lead to a Q2 2019 $250,000 revenue growth YOY
• Strategized with revenue management team to set daily rates and tracked reservation pickup
• Coordinated meetings and events, including setup and catering
• Developed and maintained relationships with corporate clients
• Generated new SMERF business, outselling comp set
• Prepared group proposals, agreements, room blocks, and contracts

Greater Seattle Area

• Coordinated duties of hotel departments, ensuring employees performed assigned tasks
• Focused on guest issues resolution, increasing satisfaction scores
• Managed employee hours and payroll, monitored labor
• Recruited and trained new employees
• Lead housekeeping department, and performed room inspections
• Lead hotel in meeting newly issued operating procedures and standards

Sheboygan, Wisconsin

Customer service, checked guests in/out, answered phone calls, handled monetary transactions, tracked patterns in Average Daily Rates, and ordered items/kept inventory of our sundry market

Plymouth, Wisconsin

Trained new crew members, customer service, took and filled orders, cash/credit transactions

West Palm Beach, Florida

Customer service, checked guests in/out, answered phone calls and handled monetary transactions

Bachelor Of Arts - Ba, Business Administration

Graduated with a B.A. in Business Administration with a Finance emphasis.

Certificate, Hospitality Management

Associate Of Science (A.S.), Business Management And Supervision

Certificate, Hospitality & Tourism Management

Associate Of Applied Science, Marketing And Social Media Management

- Learn best practices to promote businesses and brands - Explore online and in-person strategies to best communicate with consumers, &.