Heaven Protsman Email & Phone Number

Lyndhurst, New Jersey, United States

• Review events to ensure documentation is complete and closed in compliance with customer business rules & SLA• Perform financial reconciliations and review all charges incurred• Receive charges from Amex to be allocated to appropriate events by client

Remote

• Review events to ensure documentation is complete and closed in compliance with customer business rules & SLA• Perform financial reconciliations and review all charges incurred• Receive charges from Amex to be allocated to appropriate events by client

Lyndhurst, New Jersey, United States

• Coordinated full program event planning & management• Sourced venues, negotiated fees, & plannied approved menus• Ran reports to manage daily responsibilities• Entered travel and AV details into 3rd party websites• Generated communications• Reported on key metrics & adherence to processes & procedures

Lyndhurst, New Jersey, United States

• Analyzed reports to find discrepancies in faculty payments and expenses• Investigated and resolved payment processing issues• Handled confidential and sensitive information in compliance with HIPAA• Assisted speakers bureau faculty and vendors with all questions and concerns • Processed faculty tax documents to ensure proper payment

- Set key performance indicators for social media campaigns- Research current benchmark trends and audience preferences- Oversee social media accounts’ design- Generate, edit, publish, and share engaging content daily- Design and implement social media strategy to align with business goals

Lyndhurst, New Jersey

• Analyzed reports to find discrepancies in faculty payments and expenses• Investigated and resolved payment processing issues• Handled confidential and sensitive information in compliance with HIPAA• Assisted speakers bureau faculty and vendors with all questions and concerns• Processed faculty tax documents to ensure proper payment

Greater Seattle Area

• Encouraged new client growth, which lead to a Q2 2019 $250,000 revenue growth YOY• Strategized with revenue management team to set daily rates and tracked reservation pickup • Coordinated meetings and events, including setup and catering• Developed and maintained relationships with corporate clients• Generated new SMERF business, outselling comp set• Prepared group proposals, agreements, room blocks, and contracts• Served as manager on duty and lead front desk team• Oversaw maintenance department and performed room inspections• Created and managed various social media profiles • Developed email and social media marketing campaigns

Greater Seattle Area

• Coordinated duties of hotel departments, ensuring employees performed assigned tasks • Focused on guest issues resolution, increasing satisfaction scores• Managed employee hours and payroll, monitored labor• Recruited and trained new employees• Lead housekeeping department, and performed room inspections• Lead hotel in meeting newly issued operating procedures and standards

Sheboygan, Wisconsin

Customer service, checked guests in/out, answered phone calls, handled monetary transactions, tracked patterns in Average Daily Rates, and ordered items/kept inventory of our sundry market

Plymouth, Wisconsin

Trained new crew members, customer service, took and filled orders, cash/credit transactions

West Palm Beach, Florida

Customer service, checked guests in/out, answered phone calls and handled monetary transactions

Bachelor Of Arts - Ba, Business Administration

Graduated with a B.A. in Business Administration with a Finance emphasis.

Certificate, Hospitality Management

Associate Of Science (A.S.), Business Management And Supervision

Certificate, Hospitality & Tourism Management

Associate Of Applied Science, Marketing And Social Media Management

- Learn best practices to promote businesses and brands - Explore online and in-person strategies to best communicate with consumers, &.