Ngoc Lien (Heily) Tran Email & Phone Number

4576 Yonge Street, Suite 600, Toronto, Ontario M2N 6N4

- Build client-specific solutions on the SmartSimple platform.- Collaborate with the project team to execute directions assigned by the project lead.- Follow change management process including all necessary and documented approvals for system changes/modifications prior to proceeding with any configuration changes.- Participate in project meetings to assess client requirements, design walkthroughs, functional test plans, and implementation sessions.- Assist with integrated system testing of new features when applied to a client system.Perform as the internal QA prior to Client UAT and final implementation.- Data transformation and migration

Toronto, Ontario, Canada

● Developing, training, and motivating new staff ● Handle multiple tasks in a fast-paced environment with frequently switching between positions● Ability to interact with the client and co-workers in a friendly, enthusiastic, and outgoing manner

Toronto, Ontario, Canada

Toronto, Canada Area

Provided excellent customer service: worked closely with restaurant staff to ensure that orders were served in an efficientGained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction, and conflict

Vietnam

● Independence ● Managed inventory ● Selling skillsHelp customers find items in the store.Promoted new products to customerDelivered products to customers’ homes/stores

Vietnam

Taught Mandarin and Cantonese writing and oral skills to children Prepare lessons, and assign and correct homework.Prepare and correct tests.Evaluate students' progress and discuss the results with students and/or their parents.Identify students' individual learning needs.