Helen Moses Email & Phone Number

Highly skilled authentic business coach facilitator with over twenty-five years’ experience in service delivery roles improving the customer experience, operations and sales. Specialist in short sharp critical business implementation. Strong methodological approach. Focus on increasing business, customer and human outcomes. Skills cover all facets of service delivery from diagnosis of issues to implementing key customer strategies designed to build loyalty and retention.Diverse industry experience across multi-cultural environments including Telcos, Insurance, Health, Retail, Financial Services, Utilities, Education and Government sectors. Experienced transformational change professional with a caring pragmatic approach and ability to engage teams, drive results in complex environments and entrenched cultures. Known for stakeholder management, dealing with workplace conflict and expertise in bringing different parts of the business together to focus on common goals and outcomes. Successfully led international transformation programs with a major multinational to transform the operations and service delivery models of outsourcing partners. The programs covered 7 countries including Johannesburg, Cape Town, Portugal, Ireland, Turkey, Ghana, Italy and the Philippines. Master’s Degree in Organisational Coaching from the School of Psychology at the University of Sydney and specialises in coaching and mentoring senior managers to lift performance, confidence and improve team dynamics.Interpersonal skills- Authentic Coach and Mentor- Enhancing Cross Functional Collaboration - Leadership Skills Development- Change Management- Transformational Change AgentKey Capabilities:- Business Transformation- Leadership - Consulting- Stakeholder Management- Performance Management - Change management

Listed skills include Change Management, Program Management, Stakeholder Management, Leadership, and 23 others.