Helen Burt Email and Phone Number
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Helen Burt personal email
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I am a customer experience professional with 20 years experience working on omnichannel customer experience programmes including digital journeys for E.ON, UK Passport Service, Principality Building Society and TUI Travel; CX operations training and coaching for an innovative automotive brand and Voice of the Customer programmes across all sectors.I have worked with the likes of British Airways and John Lewis to design and implement closed loop voice of the customer programmes which have delivered real time actionable insight to operational teams. I have a wealth of tech knowledge to get the best out of your customer systems and is highly skilled at stakeholder management across multi-functional teams.I have a real passion for CX and will help everyone across your organisation to walk a mile in your customers shoes to empower them to deliver outstanding customer experiences.In 2021 I have the enormous privilege of being Vice Captain for the CX Innovators in the CX World Games.In 2022 I was featured in the CXFOs Power 100 List of top CX professionals.
Toob
View- Website:
- toob.co.uk
- Employees:
- 55
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Customer Experience ManagerToob Nov 2023 - PresentPortsmouth, England, United KingdomManaging the end to end Customer Experience for toob
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Customer Experience ConsultantSelf-Employed Oct 2020 - PresentI can help you optimise your customer experience by using all my experience both client and agency side in omnichannel customer experience design including customer journey mapping, product management, voice of the customer programme design and implementation, operational customer experience training.
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AssociateCustomer Whisperers Limited Feb 2021 - PresentPortsmouth, England, United KingdomDelivering innovative and pragmatic Customer Experience Design, Training and Coaching for Customer Whisperers across a variety of sectors. -
AssociateMkl Cx Ltd Sep 2021 - PresentPortsmouth, England, United KingdomRunning immersive Customer Experience events and CX Team & Leadership Training for better customer outcomes. -
Voice Of The Customer - Business DevelopmentLimetropy May 2019 - Aug 2020London, United KingdomLimetropy is a customer experience innovation tool, which enables you to collect insight from customers at key moments in the customer journey and turn it into action. Unlike other tools, Limetropy pulls together this feedback and, together with unstructured data, creates action plans for service and value improvement.
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Career BreakAt Home Jan 2017 - Apr 2019HampshireI took a break to spend time with my young family. Skills required: Networking, negotiating, multi-tasking, coaching, project management, conflict resolution, change requests, managing difficult clients.I have also been volunteering as a school governor which included implementing GDPR and redeveloping the website.
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Customer Experience Product ManagerMaru/Edr Oct 2013 - Jan 2017Managing the strategic development of eDigitalResearch's SaaS Customer Experience Management solution. To maintain eDigitalResearch as a market leader in CEM programme provision. Included ensuring that every programme is built, maintained and developed to achieve the maximum benefit and ROI for the clients; creating business plans for the development of the product; helping to shape marketing and business development strategy for the product.Using JIRA to manage projects using an agile methodology inducing planning and manages sprints working directly with developers.
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Associate Director - Business DevelopmentEdigitalresearch Limited Oct 2010 - Oct 2013Heading up the Business Development team at eDigital Research. Working with clients in retail, travel, finance, media, utilities and public sectors to provide cross channel market research and customer insight by harnessing the power of the web, social networking and digital communities. Lead generation and follow up; Attending trade shows and Networking; Proposal design and Pitch presentations; Project initation and handover to operations; Developing strategic business and partnership opportunities; Management of a BD team, including recruitment and performance management.
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Ecommerce Manager - Tui MarineTui Uk May 2008 - Oct 2010Responsible for delivery of eCommerce for the marine brands of the TUI Activity sector globally. Working with a team across the world to development multi-lingual, mutli-currency transactional websites and all associated online marketing for Le Boat and The Moorings.
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Digital Account ManagerRedweb Mar 2006 - May 2008Responsible for developing some of Redweb’s most important accounts and account teams including BSKyB (Business), Transport for London, Powergen/E.ON and Principality Building Society.Also responsible for planning and managing the transition of company structure to a more relationship focussed approach including defining roles, writing procedures and recruiting staff.Includes line management. -
Digital Production ManagerRedweb Aug 2003 - Mar 2006Senior manager in charge of the smooth running of the production department to ensure maximum profitability, quality and client satisfaction. Including production forecasting and responsibility for maintaining ISO9001:2000 certification and procedures. Responsible for managing 14 full time staff for day-to-day production.
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Digital Project ManagerRedweb Jun 2002 - Aug 2003Responsible for managing half of the company’s client projects ranging from website development to interactive games and digital advertising campaigns. Clients include United Kingdom Passport Service, Criminal Records Bureau, NHS, Fitness First, Norwich Union, Harcourt Education and Amicus the Union.
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Account ExecutiveMaritz Ltd 2000 - 2002Responsible for delivering internal and external marketing communications programmes including liaising with clients, financial management and co-ordination of support departments to provide a range of services including design, print and IT. Account responsibilities included Nortel Networks, Enterasys Networks, Xerox, Symantec (Norton Antivirus), Walt Disney Parks & Resorts, Dell Technologies and IBM.
Helen Burt Skills
Helen Burt Education Details
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Chemistry -
Leadership TrustOrganizational Leadership -
The Institute Of Direct MarketingProfessional Diploma In Digital Marketing
Frequently Asked Questions about Helen Burt
What company does Helen Burt work for?
Helen Burt works for Toob
What is Helen Burt's role at the current company?
Helen Burt's current role is ⭐Customer Experience Specialist⭐ - CX Consulting - Customer Journey Mapping, Customer Experience Design, Voice of the Customer Systems and Implementation, CX Training & Coaching 🌟 Available for consulting and projects..
What is Helen Burt's email address?
Helen Burt's email address is he****@****rch.com
What is Helen Burt's direct phone number?
Helen Burt's direct phone number is +4414897*****
What schools did Helen Burt attend?
Helen Burt attended The University Of Sheffield, Leadership Trust, The Institute Of Direct Marketing.
What skills is Helen Burt known for?
Helen Burt has skills like E Commerce, Web Analytics, New Business Development, Digital Strategy, Business Development, Cms, Online Research, Strategy, Management, Customer Insight, Analytics, User Experience.
Who are Helen Burt's colleagues?
Helen Burt's colleagues are Fiona Atkinson, Jacob Dickeson, Kaileigh Watson, Deniz Tasar, Kerenza Davies, Jason Mckusker, Anthony Jay Lowry.
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