Helen Burt Email & Phone Number

Portsmouth, England, United Kingdom

Managing the end to end Customer Experience for toob

I can help you optimise your customer experience by using all my experience both client and agency side in omnichannel customer experience design including customer journey mapping, product management, voice of the customer programme design and implementation, operational customer experience training.

Portsmouth, England, United Kingdom

Delivering innovative and pragmatic Customer Experience Design, Training and Coaching for Customer Whisperers across a variety of sectors.

Portsmouth, England, United Kingdom

Running immersive Customer Experience events and CX Team & Leadership Training for better customer outcomes.

London, United Kingdom

Limetropy is a customer experience innovation tool, which enables you to collect insight from customers at key moments in the customer journey and turn it into action. Unlike other tools, Limetropy pulls together this feedback and, together with unstructured data, creates action plans for service and value improvement.

Hampshire

I took a break to spend time with my young family. Skills required: Networking, negotiating, multi-tasking, coaching, project management, conflict resolution, change requests, managing difficult clients.I have also been volunteering as a school governor which included implementing GDPR and redeveloping the website.

Managing the strategic development of eDigitalResearch's SaaS Customer Experience Management solution. To maintain eDigitalResearch as a market leader in CEM programme provision. Included ensuring that every programme is built, maintained and developed to achieve the maximum benefit and ROI for the clients; creating business plans for the development of.

Heading up the Business Development team at eDigital Research. Working with clients in retail, travel, finance, media, utilities and public sectors to provide cross channel market research and customer insight by harnessing the power of the web, social networking and digital communities. Lead generation and follow up; Attending trade shows and Networking.

Responsible for delivery of eCommerce for the marine brands of the TUI Activity sector globally. Working with a team across the world to development multi-lingual, mutli-currency transactional websites and all associated online marketing for Le Boat and The Moorings.

Responsible for developing some of Redweb’s most important accounts and account teams including BSKyB (Business), Transport for London, Powergen/E.ON and Principality Building Society.Also responsible for planning and managing the transition of company structure to a more relationship focussed approach including defining roles, writing procedures and.

Senior manager in charge of the smooth running of the production department to ensure maximum profitability, quality and client satisfaction. Including production forecasting and responsibility for maintaining ISO9001:2000 certification and procedures. Responsible for managing 14 full time staff for day-to-day production.

Responsible for managing half of the company’s client projects ranging from website development to interactive games and digital advertising campaigns. Clients include United Kingdom Passport Service, Criminal Records Bureau, NHS, Fitness First, Norwich Union, Harcourt Education and Amicus the Union.

Responsible for delivering internal and external marketing communications programmes including liaising with clients, financial management and co-ordination of support departments to provide a range of services including design, print and IT. Account responsibilities included Nortel Networks, Enterasys Networks, Xerox, Symantec (Norton Antivirus), Walt.

Bsc, Chemistry

Activities and Societies: High Peak ClubFinal year project - create a web presence for research results

Organizational Leadership

A grounding in the core principles of effective, personal leadership

Dip Digm, Professional Diploma In Digital Marketing

Effectively plan and apply digital technologies and techniques - and to continuously improve the value that digital media and channels.