Helio Gomes Da Silva Jr (Mba, Pmp) Email & Phone Number

São Paulo, São Paulo, Brazil

Business Consulting (Process, Project Management)

Calgary, Alberta, Canada

Among my responsibilities are Strategic Planning and Governance, Program Development and Oversight, Fundraising, Marketing and Outreach, Stakeholder Engagement, Evaluation and Impact Assessment, and Ethics and Compliance:

Calgary, Alberta, Canada

• I am at the forefront of customers' experience. I strive to change the way people see customer service, being helpful, available, and easy to talk to. My responsibilities include:
• Respond to customer queries timely and accurately, via phone, email or chat;
• Identify customer needs and help them to use specific features;
• Inform and train customers on new features and functionalities;
• Gather feedback and share with our Product, Sales and Marketing teams;
• Analyze and report… Show more I am at the forefront of customers' experience. I strive to change the way people see customer service, being helpful, available, and easy to talk to. My responsibilities include:

Calgary, Canada Area

I dealt with the overall operation of the store and restaurant: cash handling, budget monitoring, inventory, employee’s scheduling, payroll, support and management (>100 employees), perishable margin monitoring, purchasing, and invoicing, among others. I was responsible for customer experience, being in charge of solving and replying to complaints posted.

Calgary

Calgary, Canada Area

Calgary, Canada Area

Av. Lins De Vasconcelos, 2.594 São Paulo - SP - CEP 04112-001

São Paulo Area, Brazil

Working as an outsourced consultant for several companies I developed two projects for new businesses, supported the development of two public Wi-Fi networks, created two multi-lingual websites using WordPress platform and reviewed and translated technical contents into English for one company. I also managed SEO for one company for three years using.

This company made artisanal candy and introduced in Brazil the Dutch stroopwafel. I initially acted as Angel Investor and later became responsible for the IT department and general business support. I was Project Manager and personally implemented the company’s ERP (odoo) with four modules – invoicing, sales orders, CRM and inventory.

São Paulo Area, Brazil

I was hired to create a new business area of home automation and security products. The goal was either to import from China or Korea or manufacture devices and software. Distribution and support would be local. The line of products would include items like light and outlets dimmers and switches, curtain motors, video door, alarms, apps for Android and.

São Paulo Area, Brazil

• I elaborated, developed, implemented and managed the Business Incubator, a projectized structure acting as PMO for disruptive opportunities. This branched area provided and controlled all the resources, along with.
• Resources negotiation and approval with the C level, including budget, people, office space, furniture, computers, etc.;
• Resource allocation among the projects, including procured, outsourced and cross-functional;
• Manage yearly budget – up to $20 million;
• Strategic planning and follow-up sessions with all the stakeholders, including C level;
• In the Incubator over 100 ideas were deeply analysed with 30 returning to Business Areas for implementation and three fully implemented in the Incubator;

São Paulo Area, Brazil

• was in charge of the whole innovation funnel in Brazil, from Ideation to Project Management, and the coordination with the other operations in Latin America (Argentina, Colombia, Chile, Mexico, and Peru). I managed a.
• Negotiations with the countries’ teams, adaptation of solutions to different cultures, lectures in English and Spanish as well as training to all the personnel involved, from analysts to salespeople;
• Research, analysis, Project Management and implementation of commercial pilots that included existing networks (ADSL, IP, PSTN, Wi-Fi, Cellular), new networks like WiMax (Worldwide Interoperability for Microwave.
• Over 400 ideas were generated, with more than 30 becoming new products, some in more than one country. I was directly responsible for three projects, from ideation to Project Management and implementation, along with.

São Paulo Area, Brazil

Project Management of the Data Products Development team for Businesses, which was composed of six analysts. Our responsibility was research, Project Management, and implementation of new products like Internet Portals, ADSL, IP Virtual Private Networks (VPNs), Ethernet, Cellular, Wi-Fi, security, surveillance, among others. I was responsible for coaching.

São Paulo Area, Brazil

Research, Project Management and implementation of Internet-based products, especially regarding e-commerce, such as WebPortals, applications like email, web-page wizards, and shopping malls. I had to work on several (up to 4) projects at the same time and negotiate implementation with different areas. I was also responsible for training all the personnel.

São Paulo Area, Brazil

I was an Internal Consultant for end users, where I was responsible for researching, designing and implementing Internet based products, especially regarding e-commerce, such as WebPortals, applications in Active Server Pages (ASP), shopping malls and Internet Banking, gathering resources according to each project. I worked in several projects at the same.

São Paulo Area, Brazil

I was Manager of the Electronic Channels for Real Bank (Real Direct), especially Internet for the consumer market. My responsibility was research, Project management, and implementation of new products over Internet for the group (bank, insurance, hotel, radio, palm oil). These included Portals, financial services and investments. I was a member of the Y2K.

São Paulo Area, Brazil

I worked as Corporate Training Consultant and Microsoft Applications and Operating Systems Instructor (Access, Excel, and Word advanced level and Windows Network Administration). I have prepared and presented Origin’s first lectures about Internet in Brazil, Windows, Java, Windows versus Unix and others to more than 15 corporations and other audiences.

São Paulo Area, Brazil

This company was a software reseller (mainly Microsoft products), hardware reseller (routers, switches, computers, servers) and computer assembler. I acted as Internet, LAN, and automation consultant. I offered my clients one-stop-shop for IT solutions, where I managed teams of outsourced resources which were responsible for installing structured cabling.

São Paulo Area, Brazil

Several positions starting as a Data Controller and going from Operator and Scheduler to Performance Analyst (IBM mainframe with MVS operating system, JES2, CICS, ADABAS, TSO, Roscoe, Easytrieve, CICS Manager, Netspy, Netview and SLR – Service Level Reports). I was also responsible for training IBM mainframe courses in many levels.

Business Administration, Business, Management, Marketing, And Related Support Services, Diploma

When I was looking for a focused course in a renowned institution in Calgary I came across this fantastic program at SAIT. Not only it is.

Mba, Business Administration

In order to climb more steps in my career I took this MBA program in English, compliant with the Executive MBA Council and focused on.

Bachelor, Computer Science

English Proficiency Examination, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Fisk Foundation Certificate Of Proficiency In English Language

I had this course to enrich my vocabulary and grammar knowledge and develop better listening skills, reading and conversation. It is a.

Entrepreneur, Entrepreneurship And Innovation

This special course focused on Entrepreneurship, Intrapreneurship and Innovation helped me to have more insight into the entrepreneurial.

Post Graduation, Internet Projects

Ccsa - Check Point Security Administrator, Internet Protocol Security Planning, Implementation And Management

Ccse - Check Point Security Engineer, Internet Protocol Security Planning, Implementation And Management