Jen Helms
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Jen Helms Email & Phone Number

Lead Customer Success Account Manager at DocuSign
Location: San Francisco Bay Area, United States, United States 7 work roles 1 school
1 work email found @docusign.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email j****@docusign.com
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Current company
Role
Lead Customer Success Account Manager
Location
San Francisco Bay Area, United States, United States
Company size

Who is Jen Helms? Overview

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Quick answer

Jen Helms is listed as Lead Customer Success Account Manager at DocuSign, a company with 5526 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at docusign.com and a matched LinkedIn profile for Jen Helms.

Jen Helms previously worked as Senior Customer Success Manager at Docusign and Customer Success Manager II at Docusign. Jen Helms holds Bs, Business, Public Relations from California State University-Hayward - School Of Business And Economics.

Company email context

Email format at DocuSign

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{first}.{last}@docusign.com
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Profile bio

About Jen Helms

Conscientious corporate executive with 15+ years of experience leveraging transformative account strategies and SaaS applications to drive successful, profit-generating outcomes. Specialize in formulating internal policies to influence positive customer experiences and maximize brand loyalty. Adept in parlaying effective solutions that add value and meet customer success criteria. Expert at building a Center of Excellence with hands-on experience in application implementation and ownership. An exemplary organizational communicator with a track record for establishing trusting, long-lasting relationships with customers, colleagues, and executives. Passionate about community service and contributing time as a volunteer for the Contra Costa County Food Bank.

Listed skills include Hands On Training, Technical Training, Technical Course Development, Communication Skills, and 21 others.

Current workplace

Jen Helms's current company

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DocuSign
Docusign
Lead Customer Success Account Manager
san francisco, california, united states
Website
Employees
5526
AeroLeads page
7 roles

Jen Helms work experience

A career timeline built from the work history available for this profile.

Lead Customer Success Account Manager

Current

San Francisco Bay Area

★ Achieved 138.42% of OTE in FY23 after exceeding growth targets by 106% and retention by 107%.★ Drove growth and retention of a $6M Book of Business, which included $100K MRR accounts. ★ Produced 7 enterprise user group meetings for over 200 customers seeking methods of maximizing product usage and networking opportunities. ★ Created a template library.

May 2020 - Present

Senior Customer Success Manager

San Francisco Bay Area

Aug 2022 - Feb 2023

Customer Success Manager Ii

San Francisco Bay Area

May 2020 - Aug 2022

Program Manager, Docusign

San Ramon, CA

★ Digitized candidate registration workflow process, resulting in over $41K cost savings per year. ★ Collaborated with programmers and UX to launch API interface, which reached 97% adoption in 3 months.★ Bolstered DocuSign platform project intake and closure by 25% after creating interactive form templates.★ Managed projects across 12 business lines over 2.

May 2018 - May 2020

Business Application Analyst

San Ramon, CA

Apr 2016 - May 2018

Business Owner/Interior Designer

★ Produced annual income growth by 1755% in 6 years through aggressive promotional campaigns targeting research demographics while upselling recurrent clients. ★ Increased customer base by 75% through digital, grassroots, and in-person marketing strategies. ★ Project-managed large-scale home-building and remodeling initiatives for respective clients by.

Apr 2009 - Apr 2016

Sr. Technical Instructor

Pleasanton, California, United States

★ Achieved highest levels of student satisfaction, which resulted in 4.81 out of 5.0 at BMC Software during tenure.★ Taught 8 advanced technical courses and thousands of students while certifying hundreds of partners.★ Led project teams in the development and delivery of new classes, including partner certification courseware.★ Developed and delivered 3.

May 1998 - Jan 2006
Team & coworkers

Colleagues at DocuSign

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1 education record

Jen Helms education

FAQ

Frequently asked questions about Jen Helms

Quick answers generated from the profile data available on this page.

What company does Jen Helms work for?

Jen Helms works for DocuSign.

What is Jen Helms's role at DocuSign?

Jen Helms is listed as Lead Customer Success Account Manager at DocuSign.

What is Jen Helms's email address?

AeroLeads has found 1 work email signal at @docusign.com for Jen Helms at DocuSign.

Where is Jen Helms based?

Jen Helms is based in San Francisco Bay Area, United States, United States while working with DocuSign.

What companies has Jen Helms worked for?

Jen Helms has worked for Docusign, Robert Half, J. Helms Interiors, and Bmc Software.

Who are Jen Helms's colleagues at DocuSign?

Jen Helms's colleagues at DocuSign include Anton Scheffel, Luke Howard, Ally Rettura, Santuzza Batista, and Michael Kesseler.

How can I contact Jen Helms?

You can use AeroLeads to view verified contact signals for Jen Helms at DocuSign, including work email, phone, and LinkedIn data when available.

What schools did Jen Helms attend?

Jen Helms holds Bs, Business, Public Relations from California State University-Hayward - School Of Business And Economics.

What skills is Jen Helms known for?

Jen Helms is listed with skills including Hands On Training, Technical Training, Technical Course Development, Communication Skills, Corporate Communications, Microsoft Excel, Microsoft Word, and Powerpoint.

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