★ Achieved 138.42% of OTE in FY23 after exceeding growth targets by 106% and retention by 107%.★ Drove growth and retention of a $6M Book of Business, which included $100K MRR accounts. ★ Produced 7 enterprise user group meetings for over 200 customers seeking methods of maximizing product usage and networking opportunities. ★ Created a template library for the enterprise business unit, which included the STD 200 Telework Agreement and STD 262 Travel Expense, ultimately increasing customer time to value by 75%.★ Supervised 2 junior Customer Success Account Managers and mentored them toward performance-based promotions within the initial years of employment.★ Co-hosted a podcast to increase eSignature product adoption viewed 1.5K+ times in less than 10 weeks.★ Facilitated a breakout session at DocuSign’s annual Momentum Conference in Santa Clara, California to support 44 attendees– the highest attendance number for the conference– with an SAT score of 4.7 out of 5.0.★ Authored a User Group playbook and hosted Lunch n’ Learn sessions to share User Group knowledge with CS organization and enterprise business unit customers.

★ Digitized candidate registration workflow process, resulting in over $41K cost savings per year. ★ Collaborated with programmers and UX to launch API interface, which reached 97% adoption in 3 months.★ Bolstered DocuSign platform project intake and closure by 25% after creating interactive form templates.★ Managed projects across 12 business lines over 2 years, improving project intake and closure by 25%.★ Defined requirements and documented project plans to support enterprise governance processes to increase productivity and consistency.

★ Produced annual income growth by 1755% in 6 years through aggressive promotional campaigns targeting research demographics while upselling recurrent clients. ★ Increased customer base by 75% through digital, grassroots, and in-person marketing strategies. ★ Project-managed large-scale home-building and remodeling initiatives for respective clients by integrating Live Interior to create 3D renderings and QuickBooks for bookkeeping reconciliation.

★ Achieved highest levels of student satisfaction, which resulted in 4.81 out of 5.0 at BMC Software during tenure.★ Taught 8 advanced technical courses and thousands of students while certifying hundreds of partners.★ Led project teams in the development and delivery of new classes, including partner certification courseware.★ Developed and delivered 3 Remedy User Group conference tutorials to groups of 100+ attendees.