Billangual Tech Iii Support
CurrentBack-up Technical Lead and Assistant TrainerSupport/fix/configure Noregon software and OEM manufacturer softwareMSP experience working with different clients like Ryder, Fedex, and UPSWork with various departments within the company (sales, account managers, engineering)Document and create knowledge base articles to be used by Noregon Support TeamServe as a front line for Noregon when it comes to help desk supportEscalate issues to the correct teamsProvide support in SpanishWork inbound calls, inbox tickets, and projects