•Continuous Business Process Improvement - Successful implementing data driven process improvement initiatives, business analysis techniques, business process management and process improvement methodologies. Experience in identifying opportunities for process improvement, optimization and automation to achieve business needs and objectives. Ability to elicit, analyse and document a full range of business concerns, needs and requirements, to identify and recommend solutions that deliver value to stakeholders and the entire system (people, process and technology). •Project Management - results-driven BPO professional with strong client-centric skills and an agile approach to project management. Experienced efficiently synthesizing project information and accurately establishing project scope, setting project costs, productivity benchmarks and successfully managing and controlling budgets up to $250 million. Working with all leadership levels while developing strong working relationships with stakeholders to build consensus. Effective at leading and coordinating project teams of up to 140 members to solve critical issues in time-sensitive environments, with proven quality assurance and risk management methodologies. Thorough knowledge of cross-functional project management concepts, change management methods and practices, information technology applications, processes, software and equipment, business systems design, business process management and testing techniques methodologies. Experience, across multiple business lines and vendors, maximizing savings, optimizing total cost of ownership (TCO) and realizing best in class performance •Enterprise Operation Manager / Outsourcing Program Manager responsible for operational and strategic initiatives driving workflow improvements through business process management initiatives. I work with clients analyzing horizontal work flow processes through six sigma methodologies, to help lean out capital waste, improve efficiencies and drive sustainable cost savings. I use data visualization, vision mapping and data analytics to help define current and future state road mapping. Best shoring integration supporting BPO and shared service engagements. •Call Center Manager & Client Services Manager specializing in building, training, managing and mentoring service delivery teams/ Significant expertise performing cost containment and budgeting, change management, forecasting, trend projection, contract compliance, SLA standards and Business Intelligence reporting tools.