Keith Hickox Email & Phone Number

Greater San Diego Area

• Four years supporting Common Engineering Environment (CEE) for ASIC design including problem resolution, third-party software installations, user account setups and maintenance of online documentation. Assisted a.
• Managed LSF environment including configuration files, updates and patches for CEE.
• Built newer versions of svn client as released to allow users to take advantage of latest features and bug fixes.
• Oversaw license server management including vendor daemon software, updating vendor license files, log files and disk space management.
• Automated high water mark and user efficiency reports in FlexNet Manager to aid in the analysis of license utilization.
• Worked with global customers at all levels via telephone, e-mail and Lync conference meetings to ensure successful communication by active listening and analytical inquiries.

Greater San Diego Area

• Defined and developed processes, procedures and tools to enable efficient interoperability between purchased PCB CAD tools and internal HP systems and environments.
• Provided customer service and support between HP sites and internal and external business partners.
• Furnished engineering support for PCB Prototype Assembly Lab and Lab Stock personnel including staying up-to-date on SMT manufacturing technology.
• Assisted in supporting the BGA rework machine and other proto lab processes.

Cupertino, CA

• Supported and maintained PCB design environment for the Network Server Division (NSD) encompassing system administration of fourteen Unix workstations, two A class Unix servers and PCB software.
• Collaborated with design engineers implementing change orders on existing PCB designs and worked with the product design team developing a process to import and export mechanical board blank between environments.