Keith Hickox Email & Phone Number

Greater San Diego Area

• Four years supporting Common Engineering Environment (CEE) for ASIC design including problem resolution, third-party software installations, user account setups and maintenance of online documentation. Assisted a fluctuating number of clients from 75 to 200 on Red Hat Linux 5.8 and 6.3.• Managed LSF environment including configuration files, updates and patches for CEE.• Built newer versions of svn client as released to allow users to take advantage of latest features and bug fixes.• Oversaw license server management including vendor daemon software, updating vendor license files, log files and disk space management.• Automated high water mark and user efficiency reports in FlexNet Manager to aid in the analysis of license utilization.• Worked with global customers at all levels via telephone, e-mail and Lync conference meetings to ensure successful communication by active listening and analytical inquiries.• Resolved in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.• Mentored colleagues with knowledge and encouragement development to achieve specific team goals. • Trained new team member on how to effectively support CEE.

Greater San Diego Area

• Defined and developed processes, procedures and tools to enable efficient interoperability between purchased PCB CAD tools and internal HP systems and environments.• Provided customer service and support between HP sites and internal and external business partners.• Furnished engineering support for PCB Prototype Assembly Lab and Lab Stock personnel including staying up-to-date on SMT manufacturing technology.• Assisted in supporting the BGA rework machine and other proto lab processes.

Cupertino, Ca

• Supported and maintained PCB design environment for the Network Server Division (NSD) encompassing system administration of fourteen Unix workstations, two A class Unix servers and PCB software.• Collaborated with design engineers implementing change orders on existing PCB designs and worked with the product design team developing a process to import and export mechanical board blank between environments.