Sales Engineer, Sales And Marketing Manager, Materials Manager, Scheduling
Ron Grob Company
Johnstown, Co
Sales* Performed all sales functions as the primary customer point of contact for a busy machine shop including inside sales, outside sales, and customer service.* Developed and maintained positive, long term customer partnerships resulting in repeat business and great working relationships. Built through integrity, honesty, and dependability.* As a liaison between customers and manufacturing, defined product requirements, quality specifications, material selection, and shipping procedures.* Proposed alternate materials, drawing changes, and new manufacturing processes when quoting RFQ’s from customer drawings or resolving ongoing issues, in order to optimize design for manufacturing, increase profitability, and still conform to customer requirements.* Designed and implemented an effective customer returns process which incorporated the needs of sales, quality, production, shipping/receiving, and A/R.* Organized and staffed industry trade shows.* Maintained sales and developed new customers through two major economic downturns.* Developed technical competence as a go-to resource person within the company and in the industry.Scheduling* Maintained master and daily production scheduling concurrent with the sales functions.* Creatively balanced the often competing priorities of leveling the shop workload and overcoming labor and material constraints vs. meeting the demands of customers. Overall results - satisfied customers.Materials* Purchased raw materials and subcontracted services while managing inventory control and shipping/receiving.* Developed and implemented a material lot control system to identify and track material heat lots from receiving through shipping and into inventory, which met the requirements of ISO9000 as well as medical and aerospace customers.