Hillary Walker Email & Phone Number

Tara, On, Ca

Kitchener, Ontario, Canada

Representing the Kitchener, Waterloo, Stratford and surrounding area

Guelph, Ontario

Temporary Position• Oversees all aspects of the Sleeman Centre Concessions and City Operated Vending Machines located throughout the city while adhering to the guidelines laid out by various provincial and regional acts, to ensure maximum quality, cleanliness and safety• Monitored, controlled and tracked all sales, labour and inventory associated with The Sleeman Centre Concessions and City Vending Machines using the inventory control software Resort, as well as creating and maintaining vending, game and event sales reconciliation using excel spreadsheets• Compared previous year's sales and costs to forecast needs of business• Aided in all aspects of concession and vending employment, carrying out steps of recruitment process, hiring, firing and orientation, training and scheduling• Conducted weekly payroll using Kronos• Acted as Suites Coordinator in employee absence giving me the opportunity to expand my knowledge of working in an event facility• Supervised staff during games, helping where needed, performing managerial acts on Maitre D POS and Monaris Credit devices, and answering employee and customer questions• Achieved a high level of customer satisfaction through the creation and maintenance of relationships, efficient service, and the ability to resolve conflict

Guelph Ontario

Guelph, Ontario

• Supervised all staff in restaurant, front of house and back of house, ending shifts accordingly to ensure customer satisfaction as well as maintaining labour cost % between 18%-22% of sales• Ensured all staff were providing excellent customer service, dealt with complaints in a calm, professional manner• Contributed to daily operation of restaurant, including opening and closing inventories, closing reconciliation (daily sales reports), supervision of staff• Carried out duties related to HR and recruitment including hiring and firing orientation, training new employees and inputting employee hours into payroll system• Monitored and maintained sales, and labour costs daily through excel file generated documents manually filled out with information from POS system• Assisted in creation of weekly schedule