Carolyn Ho Email & Phone Number

⦁ Innovative program director with proven experience in transitioning a program from concept to implementation to post project evaluation with communication of measurable business benefits.⦁ Expert cross functional team and concensus builder. Savvy risk manager and conflict resolution facilitator.⦁ Quick learner with ability to synthesize a wide variety information and reframe messages for partners.⦁ Experienced negotiator with proven relationship management and situational leadership skills who has a sense of humor and the ability to bridge cultural, process, departmental, and geographic differences. ⦁ Articulate and seasoned communicator with rare blend of business, sales, financial, and technology experience who can engage diverse audiences with both detailed technical and high level directional messages.⦁ Highly detailed and process oriented professional with proven ability to shepherd programs to implement complex enterprise wide system changes and large scale transformation efforts.⦁  Adept leader with strong analytical and communications skills who possesses exceptional experience in managing programs through the entire project development lifecycle (PMLC) with globally distributed teams.⦁ Self-motivated and articulate technical solutions facilitator and collaborator with a wealth of experience developing business cases, RFPs, and technical and functional requirements for implementing new systems or changes.Specialties: Technical Project ManagementProgram ManagementDisrupter Challenging Status QuoMentoring and Team BuildingData Center MigrationTechnology Resource Management (Matrix / Direct)Vendor ManagementUnified Change ManagementRelease PlanningConfiguration ManagementCustomer Relationship Management (CRM)AGILE, Extreme Programming, Waterfall, Rational Unified Process (RUP)Develop Use Cases, StoryboardingCustomer Contact ManagementWorkflow DesignBusiness Process DesignSoftware & Hardware Deployment to Call Centers, Data Centers, Branches

Listed skills include Program Management, Agile Methodologies, Software Documentation, Soa, and 46 others.

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  Director, Technical Program Management

  Salesforce

  San Francisco, Ca, Us