Michael Hoffman Email & Phone Number

Portland, Or

Deliver guidance and assistance to first tier support staff to ensure optimal problem resolution and customer satisfaction. Consistently work with JAMF to ensure proper functionality for first tier staff to aid in resolution as issues arise. Expertly serve 1,500+ user team members as a lead IT staff member.Deliver training on Mac capabilities, PowerShell and scripting in addition to providing expertise in Windows to oversee active directory and Office 365 utilization.Manage the Azure active directory to maintain optimal performance.Served as the lead on a major project to implement JAMF, overseeing the rollout and resolving issues.Manage A/V video conferencing hardware, and redesigned the entire system for the Portland office, working with contractors to install equipment and ensure functionality.Automate the membership of company wide distribution lists via integration of Workday and PowerShell.Create and maintain automation between Workday and active directory to automate user onboarding and offboarding.Manage Windows server 2012 through 2019 in office infrastructure in addition to managing virtual host VMWare, and overseeing DNS, DHCP and File Server.

Short term contract filling in for IT engineer on vacation- Imaged and deployed macbooks and pcs for new hires.- Troubleshoot and resolve issues with macbooks and pcs,- Maintained and updated inventory documentation.- Updated office 365 distribution lists, Calendars, and meeting rooms.- Documented work in zendesk

Portland, Or

Served as one of only three subject matter experts for MS SCCM while acting as a user support specialist at the company acquired by Dolphin Software. Partnered with the automation team in building and deploying software and operating systems through System Center Configuration Manager 2012.Received a promotion to associate support specialist by demonstrating consistent success in resolving complex issues, and assisting team members in moving toward expedient resolution.Led a key project to adopt Bomgar, a remote management system, evaluating four solutions and generating a proposal to management to select Bomgar as the best option to meet corporate needs prior to assisting throughout the implementation and determining how the system would be used within the company.Provided critical support at yearly sales conferences, serving as the technological go-to resource, and traveled to various offices to provide hands-on assistance to server and network teams.Collaborated with server and network teams to maintain local office networks and servers to allow the team the ability to perform all work remotely and save on travel costs.Managed monthly Microsoft patches and Adobe in SCCM and SCUP, saving the SCCM administrator time to work on more advanced projects.Provided support to local and remote staff by troubleshooting and resolving system issues quickly, resulting in reduced delays.

Lake Oswego, Or

Managed and monitor 10+ local servers and 5+ colocated servers running Windows Server 2000 - Server 2008 and RHEL.Maintain backup to ensure data integrity of onsite servers.

Lake Oswego, Or

Maintained multiple windows based applications written in VB3 and VB6.