Hope Wright Email & Phone Number

United States

United States

-Responsible for coordinating testing services for patients-Review test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.-Work with healthcare providers to complete the required documentation and sample submission. -Work with insurance companies to secure the highest possible coverage for patients. -Communicate with patients to explain insurance coverage benefits and test information including process and turnaround time.-Independently manage assigned work and meet production and quality metrics.-Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.-Identify issues and trends and collaborate with team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.-Comply with applicable CLIA and HIPAA regulations.

Remote

• Answered inbound calls from customers with inquiries about their retirement accounts.• Supported customers through personalized, caring, and simple interactions.• Developed IRA rate sheets and prepared transfers, distributions, rollovers, conversions, death claims, and closures in accordance with government regulations and bank policies.• Maintained retirement records and was responsible for current and proper financial statements and reports.• Effectively managed work through task-driven queues while multi-tasking in a fast-paced call center environment.

Oxford, Mississippi, United States

- Developed and implemented office policies and procedures.- Assisted with the preparation of budgets, forecasts and financial statements. - Supervised staff members, organized schedules and delegated tasks.- Maintained filing system for records, correspondence and other documents. - Coordinated meetings, conferences, travel arrangements and department activities. - Ordered supplies and equipment to maintain adequate inventory levels.- Provided administrative support to management team including preparing reports and presentations.- Created spreadsheets in Excel to track data such as vacation requests, sick days - Processed payroll accurately ensuring all employees were paid on time.- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.- Ensured compliance with applicable laws regarding employment practices.

United States

- Provided timely and accurate responses to customer inquiries regarding product specifications, pricing, and delivery dates.- Resolved customer complaints in a professional manner to ensure customer satisfaction. - Maintained records of customer interactions and transactions, recording details of inquiries, comments, and complaints.- Assisted customers with technical issues related to product installation or usage.Identified potential sales opportunities by recognizing customer needs and suggesting appropriate products or services.- Processed orders accurately and efficiently while maintaining an up-to-date knowledge of product information.- Collaborated with other departments to resolve complex customer requests or complaints. - Provided training and guidance to new team members on best practices for responding to customers.- Performed regular follow-ups with customers after their inquiries had been resolved.- Utilized CRM software tools to track all incoming queries from customers.- Ensured compliance with company policies when handling sensitive information from customers. - Escalated unresolved issues or complaints to the appropriate department when necessary