Harry Lewis Email & Phone Number

Taking jargon-laden details and turning them into how-to language that sets up the reader for success.- Responsible for creating and maintaining customer-facing training content - including knowledgebase articles, how-to videos, whitepapers, and others as needed.

I provide voiceovers with sincerity, friendliness and versatility for your commercials, e-learning courses, websites, audiobooks, on-hold messages, voice prompts, voicemail greetings, and real estate listings I can easily work on location in the Oregon/Washington region or can deliver high-quality audio files in any format you specify via e-mail, FTP, or.

Portland, Oregon Area

- Responsible for creating and maintaining customer-facing training content - including knowledgebase articles, how-to videos, online community comments, whitepapers, and others as needed.- Responsible for setting content goals and the strategies to reach those goals. Responsible for creating an editorial calendar to establish when content will be.

Portland, Oregon Area

Support new product launches by developing content for Marketing collateral, creating and maintaining online user documentation, providing internal training, and coordinating inter-discipline team efforts.

• Provided technical expertise to re-sellers and end users in the form of technical support, training and documentation.
• Proactively ensured support issues had first call resolution that exceeded the customers’ expectations.
• Worked with the software development team to recreate, resolve and document product issues.
• Identified, recorded, and worked with management and other departments to proactively create and improve overall support policy and procedures.
• Mentored others in providing validated technical information, support process instructions and special support requirements.

- Designed, developed, and maintained client websites and email systems.

Performed CRM analysis of Salesforce.Provided business process documentation and recommendation based upon Gap analysis.

Developed MS SQL-based reports using Crystal Reports.

• Introduced project management processes and increased project predictability throughout the Software Development Lifecycle.
• Maintained multiple, simultaneous software development projects including internal staff and outside consultants and vendors.
• Facilitated all aspects of project management from project kickoff through completion.

• Acting Project Manager (2001-2004)----------------------------------------------------
• Organized cross-functional software development teams in a matrix organization, including the coordination of outside consultants and vendors.
• Developed and maintained year-long corporate master project plan using CA-SuperProject detailing forecasted project work, defined work models, and available staffing.
• Designed, implemented, and trained personnel for a Risk Management initiative to increase project predictability.Senior Software Engineer (1999-2004)-------------------------------------------------------
• Managed software development intern program.
• Supervised C++ and WinRunner development.

• Software Development Project Manager (1993-1999)---------------------------------------------------------------------------
• Managed all software development projects for the organization - included significant direct contact with both internal and external customers as well as hardware and software vendors.
• Provided leadership for entire software development team.
• Established procedures for recruiting developers, including extensive interviewing and candidate review. - Significantly increased department performance. - Participated in establishing the procedure of yearly.
• Supervised all technological aspects of the organization (inc. s/w development as well as h/w & s/w procurement and support).Systems Analyst (1990-1993)-------------------------------------------
• Designed, developed, and maintained multiple software products.

Mba, Business Administration

Activities and Societies: Director-at-Large: MBA Association

Bs, Computer Science

Activities and Societies: IEEE MemberGraduated with High Scholarship (cum laude)

Computer Science, Marketing

Dean's List 1984 - 1985