Heather Jackson Email & Phone Number

Glendale, AZ, US

Starting in October 2023 I joined the GRC team at Capco. I have learned how to implement GRC solutions for financial institutions. I understand and can complete many of the processes involved in tailoring a GRC solution to the needs of a client. My experience is with MetricStream and SmartSuite.

Remote

- Perform complex audits and manage a team of compliance analysts.- Provide coaching and guidance as needed to maintain production and quality standards.- Assist with training and suggest process improvements to the client.- Attend weekly trainings on compliance laws and regulations that affect financial institutions.

Phoenix, Arizona, United States

- Implemented forensic analysis for adherence to federal and state consumer protection laws and regulations at a large financial institution with a focus on consumer loans and credit cards.- Assisted with training and suggested process improvements to the client.- Followed procedures accurately with good production.

Avondale, AZ

-Tracked compliance for an assertive community treatment team in the behavioral health field as a QM ACT Specialist from February 2019 to July 2019.-Helped my team pass a special assistance audit with a 100% compliance score.-Sent deliverables to Mercy Care monthly

Mesa, AZ

-Worked as a SMI Case Manager from September 2018 to February 2019.-Assisted clients in maintaining stability by organizing appointments with their Dr., Vocational Rehabilitation, Counseling, Housing Specialist, etc. -Transported clients most days for hospital discharges, food boxes, free community services, etc. -High level of organization and.

Phoenix, Arizona, United States

Mastered many transferable skills such as: teamwork, communication, multitasking, customer service, problem resolution and working well in high-pressure situations.