As a Revenue Operations Consultant at Thryv, I optimize revenue generation processes by aligning sales, marketing, and customer success strategies. I leverage technology, data analysis, and automation to enhance operational efficiency, drive revenue growth, and maximize profitability across franchise and partner channels.

As a SaaS Insights Analyst at Thryv (formerly Dexyp and DexMedia), I played a pivotal role in driving data-driven decision-making and optimizing our Saas offerings. Leveraging my expertise in data analysis and SaaS metrics, I provided valuable insights into customer behavior, product performance, and market trends.My responsibilities included:Data Analysis: Utilizing advanced analytical techniques to extract actionable insights from large datasets related to SaaS usage, customer… Show more As a SaaS Insights Analyst at Thryv (formerly Dexyp and DexMedia), I played a pivotal role in driving data-driven decision-making and optimizing our Saas offerings. Leveraging my expertise in data analysis and SaaS metrics, I provided valuable insights into customer behavior, product performance, and market trends.My responsibilities included:Data Analysis: Utilizing advanced analytical techniques to extract actionable insights from large datasets related to SaaS usage, customer interactions, and revenue performance.SaaS Metrics Monitoring: Tracking and analyzing key performance indicators (KPIs) such as customer acquisition cost (CAC), customer lifetime value (CLV), churn rate, and subscription growth to identify areas for improvement and growth opportunities.Reporting and Visualization: Creating comprehensive reports and data visualizations to communicate insights effectively to stakeholders, including senior management and sales teams.Strategic Recommendations: Providing strategic recommendations based on data insights to drive customer acquisition, retention, and overall revenue growth.Cross-functional Collaboration: Collaborating closely with cross-functional teams including product management, marketing, sales, and finance to align data-driven insights with business objectives and drive collective decision-making.Through my role as a SaaS Insights Analyst, I contributed to the continuous improvement and innovation of our SaaS offerings, ultimately driving value for our customers and contributing to the overall success of the organization. Show less

Operational Support for the Partner Sales ChannelMaintained order during rapid company growth of Thryv's new Partner ChannelProvided strategic direction and reduced friction in the sales process by implementing new process to maximize efficiency.Created a sustainable and scalable infrastructure so the Partner Channel Sales Team could expandMaintained Data Integrity with over 150 Partners

Assist Sales with accurate input of ordersAssisted with migration from multiple Salesforce platforms into a unified Salesforce platformMigrated ACRM systems into one unified ACRMTrained offshore partners on processes to efficiently key orders under a specific SLA

• Collaborated with the web design team to assist in web design, development and content in over 200 websites. • Developed website traffic plans and create goals to meet specific benchmarks.• Experienced in supporting sales, brand management efforts, and digital advertising campaigns.• SEO link building built by blogging and content creation for small to medium sized businesses, which included both, internal link building and keyword research.• Optimized social media channels… Show more • Collaborated with the web design team to assist in web design, development and content in over 200 websites. • Developed website traffic plans and create goals to meet specific benchmarks.• Experienced in supporting sales, brand management efforts, and digital advertising campaigns.• SEO link building built by blogging and content creation for small to medium sized businesses, which included both, internal link building and keyword research.• Optimized social media channels including Facebook, Twitter and Instagram to maximize marketing results. Show less

• Analyzed online site performance, including converting data into actionable insights and recommendations for continuous improvement amount current marketing strategies.• Audited websites for Search Engine Optimization, paid search and other digital marketing practices• Created presentations, recommendations, and proposals for client-facing communications.• Prepared financial statements including monthly journal entries, analysis and account reconciliations via Excel Reporting.

• Processed and monitored client database for 200+ users.• Managed a highly complex network and successfully maintained and operated over $2M worth of IT equipment.• Provided customer and network administration services as well as constructing, editing and testing computer programs.• Troubleshoot, problem solve, and propose solutions for databases.• Conducted Excel Reporting to monitor account status and queries.