Technology Lead
CurrentI work closely with the Founder/CEO to implement a vision of tech-enabled business efficiency and transition towards a SaaS-based model. My primary responsibilities include:๐๐ญ๐ซ๐๐ญ๐๐ ๐ข๐ ๐๐ฅ๐๐ง๐ง๐ข๐ง๐ & ๐๐ฑ๐๐๐ฎ๐ญ๐ข๐จ๐ง: Participating in quarterly strategic plan meetings, where I take charge of technology-focused goals to ensure they are achieved by the next meeting.๐๐ซ๐จ๐ฃ๐๐๐ญ ๐๐๐๐๐๐ซ๐ฌ๐ก๐ข๐ฉ: Leading significant initiatives such as migrating and integrating our company with HubSpot, developing a lead magnet wizard that analyzes a business' online presence and provides action items, transitioning client phone tracking lines to Twilio and offering AI powered reporting for their calls, and creating a Stripe-integrated client billing system that saves the company thousands annually in processing fees.๐๐๐๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐๐ฏ๐๐ซ๐ฌ๐ข๐ ๐ก๐ญ: Managing platforms including HubSpot, OpenAI, Google Workspace, Stripe, Twilio, Assembly AI, Railway, AWS, Jira, Bitbucket, Slack, Webflow among others.๐๐ซ๐จ๐ฌ๐ฌ-๐๐๐ฉ๐๐ซ๐ญ๐ฆ๐๐ง๐ญ ๐๐จ๐ฅ๐ฅ๐๐๐จ๐ซ๐๐ญ๐ข๐จ๐ง: Working with accounting to oversee SaaS expenses and with team leads from creative, sales, and customer support to enhance processes and resolve technological issues.๐๐จ๐ฌ๐ญ ๐๐๐๐ฎ๐๐ญ๐ข๐จ๐ง & ๐๐๐๐ข๐๐ข๐๐ง๐๐ฒ: Implementing projects that reduce company expenses and creating an admin dashboard to streamline billing processes for accounting, sales, and customer support teams.๐๐๐๐ฆ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ: Overseeing a team of senior and junior developers, with juniors focusing on daily maintenance and seniors on advancing business technology.KPIs I monitor include customer retention, average ticket time, project delivery time, monthly technology expenses, and the uptime and reliability of our client websites.
