Ian Hoopes Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Ohio

Cincinnati, Ohio

Cincinnati, OH

Currently I'm building computers for newbies, helping them integrate into the 84.51º world, mentoring co-ops and making dreams come true.Oh, I also fix people's computer problems. I like to think of it as more than that, though.

Lakeland, Florida

Provided guidance on best practices for managing Macs in the Enterprise. Led installation and management of development and production Casper Suite management environments. Built and designed software packages, Configuration Profiles and JSS policies to fit within a heavily security-minded, primarily Windows-focused technology environment that must fit.

Cincinnati, Ohio

Managed 24-hour, 5-day-per-week phone, Web and email-accessible help desk staffed by three shift technicians. Also managed onsite technicians delivering in-person desk-side support. Controlled reporting and delivered results to multiple clients on a regular basis. Provided recommendations on technology solutions and managed account relations.Managed client.

Cincinnati, Ohio

Managed 24-hour, 5-day-per-week phone, Web and email-accessible help desk staffed by three shift technicians. Also managed onsite technicians delivering in-person desk-side support. Controlled reporting and delivered results to multiple clients on a regular basis. Provided recommendations on technology solutions and managed account relations.Managed client.

Downtown Cincinnati, At LPK

Provided custom technology solutions for a design firm with more than 350 employees and more than 500 Macs, iOS devices and servers. Managed user account creation and device deployment. Co-ordinated with external vendors to improve technology across the company. Provided training and desk-side support for employees and interns. Maintained 24-hour.

Managed location operations including customer relations, finance, training, workflow and vendor relations. Completed onsite service for home customers and businesses individually and as part of a team. Maintained extremely positive relations with onsite clients. Designed custom business solutions for networking, project management and presentations, among.

Delegated assignments to writers and photographers for an award-winning university publication run entirely by students. Edited writers’ work for errors and issues. Communicated with editors and adviser to ensure graphical and style cohesion across pages. Adapted to design feature, news, editorial and event pages. Completed tasks before deadline. Taught.

Educated customers in the use of Apple products as a Genius. Worked on an award-winning Genius team which placed in the top 5 in Apple for customer satisfaction. Worked in a time-sensitive environment diagnosing and resolving multiple issues alongside customers and co-workers. Delegated tasks to a team of 13 to optimally manage operations. Organized.

Demonstrated accurate and consistent product knowledge, recommended appropriate solutions to customers through engagement, gave one-on-one computer training sessions to members of the One to One training program, expanded computing knowledge.

Familiarized self with products, frequently updated product knowledge to match newly available items, spent time recommending appropriate products to customers, trained new associates in selling and computer skills. Completed organizational tasks and led a team of 12. Demonstrated consistent knowledge of current products and procedures in changing.