Iftekhar Alam Email and Phone Number

Duties/Responsibilities:--Duties/Responsibilities:• Customer Head Creation in SAP to complete sales process efficiently. • Communicating with Sales Team and Perform Order related Task (Order Management) through SAP timely and efficiently. • Manage CRM (Customer Relationship Management) systems, ensuring data accuracy and completeness. • Assist in managing leads, tracking opportunities, and ensuring timely follow-up on potential sales. • Look after Social Media Lead Generation and disburse potential Lead to Sales Team • Collaborate with Call Center for communicating with Lead generated Client and after Sales End Customer. • Deploy Different Types Of Campaign collaborating with Call Center to regain lost potential customer. • Regular Follow up and update CRM process to make it more effective • Generate regular reports on sales performance, Target Vs. Achievement and Lead Vs. Sales Conversion Report .

Duties/Responsibilities:• Designing reporting format and prepare reports accordingly, Sales Target & achievement reports as per sales organogram, KAM wise (as on date).• Party wise deposit confirmation reconciled with sales employee and forward it to accounts department for balance confirmation (daily basis)• Order taking from sales team and process the information for approval and coordination of Invoicing (DO Process) System.• Different types of communication (Format, market information, delivery schedule etc.) with the members of sales team as directed by Senior Management.• Customer Head Creation with proper verification form Sales Team and Customer End.• Coordinate with product team for ensuring of product for sales team.• Coordinate with Logistics Team for delivering of product properly and timely.• Coordinate with WH Team and Factory Team for stock availability of CE product and circulate among team mates.• Preparing of Credit status Report Summary taking credit report from Finance Team and provide it among the team for proper credit recovery.• Communicate with Customer for any bill related issues and receiving payment without any hassle.• Any Task assigned by Management for achieving organization goals.

Duties/Responsibilities:• Ensuring delivery as per dealer demand.• Co-ordinating distribution operations with other related departments.• Ensure regular reporting on warehouse and Inventory to concerned authority.• Checking distributions related complain from distributor`s & sales team.• Communicating with distribution channel regarding operational & market issues & build strong relation with channels.• Making Monthly, Quarterly and Yearly Delivery plan according to Sales Forecast.• Monthly distributor performance report of the assigned territory.• Daily product allocation and communication with sales team for next day.• Communicate with warehouse to ensure timely product delivery to dealer.• Any other responsibilities assigned by the department.

Duties/Responsibilities:• Communicate everyday available stock with color ratio, and collect order from sales team/dealer, verify and process the order in SAP by following deadline.• Monthly distributor performance report of the assigned territory.• Daily sales and payment collection report submission to management at EOD.• Daily product allocation and communication with sales team for next day.• Prepare and share allocation vs. lifting variance report to sales Team.• Daily, Weekly and Monthly sales performance report of the assigned territory.• Target and achievement status report to sales team and dealers.• Communicate with warehouse to ensure timely product delivery to dealer.• Any other responsibilities assigned by the department

Duties/Responsibilities:• Area of work relates to check & process of Pro forma Invoice (PI).• Follow up Shipments with supporting documents, OBI & Reporting to the concerned officials.• Prepare material ageing report, monthly material stock report by (ERP) SAP system Prepare & report to distribution manager daily, weekly, monthly reports when as required.• Prepare distribution plan all over the Bangladesh & arrange transport for loading, unloading with the help of enlisted vendors.• Implement in Warehouse Management & Transportation, Forecasting Route Plan & Costing, Reporting to Top Management.• Goods received, goods issue, notification given & update master data through SAP.• Receiving purchase order, shipping documents, invoice & transport Challan etc.• Prepare cost sheet of transportation.• Verify Challan, invoice documentation.• Receive local & foreign shipment Complete OBI confirmation, GR, GI through (ERP) SAP.• Physical Supervision (Space optimization, Facilitate audit team to periodic physical counting activities, Labor, Stacking, Material Picking, Bin Card & others)

Duties and Responsibilities:Communicating with customers, clients and other intermediaries regularlyWriting emails and massages in a very organized and official manner.Solving presented problems by communicating with the team and the clientUnderstanding the customer requirements and dealing with them properly.Organizing a complex web of information for processing.Creating and maintaining proper relationship with the customers to create brand value.Understanding the requirements of the company and keeping up with them.Response all incoming callsProvide proper after sales service without error.

I have worked as an Intern in Human Resource and Admin Department of RAK Ceramics (Bangladesh) Limited, which will help me to get practical knowledge about the theories i have learnt during my academic life.Responsibilities:General HR related worksAssist in Recruitment and Selection ProcessAssist in Training and Development Preparing Different types of Document

I worked as a Brand Communication & Relationship Management executive at BRAC University Club with BRAC, a social club that works in collaboration with BRAC to enhance the facilities of underprivileged people f the society. My role is to promote our club’s brand image among the common people and also communicate with different companies in the country.

I worked for BRAC University Heritage Forum as a general member for a year and help in organizing different events and fairs.