Imani Raglin Email & Phone Number

Oversees and manages the Operations Staff's tasks, encompassing recruitment, training, and task delegation, to ensure the implementation of optimal customer service practices. Responsible for overseeing the planning and execution of events, ensuring implementation of KIPP guidelines.Collaborates with stakeholders to develop and implement strategic initiatives to enhance achievement and culture.Developed and led training presentations for over 40 staff members on various topics, including customer services, safety, technology integration, documentation procedures, and new policiesResponsible for ensuring the smooth running of day-to-day operations for all stakeholders, which resulted in a 50% increase from 2022 to 2023.Collaborate with senior leaders to develop systems to monitor the performance and duties of over 50 projects and committees.

Planning, preparing, and delivering lessons based on curriculum guidelines

Houston, Texas, United States

As an instructional coach I provided positive and constructional feedback, support, and coaching for college students teaching summer school.

• Managed receptionist area, including greeting visitors and responding to telephone and in person request for information.• Assists with setting up accommodations for students and professors with disabilities• Scheduling appointments for students, professors and university staff at on campus health center• Updated demographic information • Answered 40-50 inbound calls daily• Handle all confidential paperwork for students with disabilities• Helping students and parents figure out the assistance that is needed throughout the school year.

Monitor underclassman visitation. Contacting management of any disturbances in the living environment.

Health, Health/Health Care Administration/Management

Master Of Public Administration - Mpa