- Managing a team of 6 assessors performing claims activity for CEE and Benelux.- Insuring that the services provided by the team are achieved accordingly to the Service Level Agreement signed between Parts.- Insuring that the KPI's are measured based on the level of the team and the capacity.- Responsible for determining the goals that members will work toward.

- Assessment and settlement of claim files based on the documents provided according with policy conditions.- Managing emails and post relating to a portfolio of claims from clients, brokers and account managers within SLA.- Consistently remaining customer focused and ensuring service standards were met throughout the claims process.- Uphold relationships and communication with insurance departments and clients.

- Development of technical, financial, medical, residential and occupational underwriting proccess;- Executing the specific operations in the administrational management system - policy cancellation, refusing / rejecting the applications, changes regarding the contracting parties etc;- Elaborating and updating the reports regarding the production of policies of all the sales channels;- Guiding, supporting and checking the agencies regarding the complying of the NB procedures;- Developing and reviewing of procedures and forms related to underwriting process standards updated by internal audit, external audit and CSA regulations;- Testing the new insurance products in the administrational management system;- Supervising the process of money laundering prevention and controlling;- Participation in the development of insurance products / review contract conditions;- Evaluation and processing of claim files in the administrational management system;- Coordonating the activities of the Agency Specialists regarding the implementation of underwriting and claims procedures;- Maintaining relationships with the representatives brokers and providing support regarding the solving of the underwriting requirements, issuance and operational work-flow.

- Analysis and evolution of portfolio for credit insurance, guarantees and financial losses;- Solving the subscription requests;- Analysis and solving the claim payment requests;- Implementing/elaborating and proposing internal working methodology with financial partners institutions/assured, insurance offers and changes in policy conditions according to requests;- Executing the statistics operations of the managed insurance and claims;- Methodological guidance of the insurance branch office regarding the managed insurance and claims.- Using the administrational management system (registration of payments, claims, recovers, regressions).- Analysis and solving the requests and complaints assigned to the office.

- Maintaining the relationship with the branches of the company in order to insure the correct implementation of the Sales Force Administration procedures regarding the development and administration of the financial services and products intermediated by the company;- Organizing, guiding and checking the compliance of the department’s procedures and the appropriate development of the database filling and updating with all the information regarding the intermediation activity from the branches;- Implementing and maintaining the application of the regulations of the Insurance Surveillance Committee and of the Private Pensions System’s Sur