Main responsibilities as a content moderator is to evaluate videos uploaded on the platform by theuser based on the company’s pre-set policies or content standards.Reviewing content that has been flagged by our users or systems and escalated.Understanding and remaining current with policy guidelines and reviewing content in accordancewith them.Staying up to date with current events and urgent guidance.Learning quickly and providing sound judgment to classify content based on a set of policies andrequirements.Navigating through ambiguity and being comfortable working in a flexible environment.Analyzing sensitive content, including violence, pornography, drug use, child abuse, etc.

Responding all the financial queries (and not only) received via phone or chat (both from internalGSK users and supplier representatives) and provide resolution on the spot or communicate theissue to upper level departments to sort out the situations;Log and track the queries received from the customer timely and accurately into the Remedyticketing tool;Monitoring and checking the tickets received and assign them to the correct resolving agency;Focus on client’s requirementsAdded responsibilities:Peer mentoring – assist new joiners in my team to learn the process, with shadowing and on the spotassistanceAd-hoc reportingProcurement back-up on the Egypt process, where I have the chance to work with tools other thanon the UK processIn charge with the team’s weekly organization when it comes to the shifts, as on the UK we have tocover more hours of the dayAble to deliver results promptly and efficiently, and to effectively respond to client’s needs on financerelated matters.

Assist customers over the phone and mostly by e-mail in order to troubleshoot different faults thatthey may experience with products purchased from the company.Range of products (Thrustmaster and Hercules): Joysticks, gamepads, racing wheels, DJ consoles,routers, speakers etc.Client focus and flexibility are the main competencies most valued in Technical Support. Adapt withspeed to shifting priorities, multiple demands and rapid change. An agent needs to get results evenin ambiguous situations and remain calm and focused under pressure.

Responsible for creating and running test cases, performing regression testing, verifying bug fixes, entering data into the bug tracking system and performing various scripted testing techniques following specific checklists. The end result being that you ensure that the end product reaches the market with as little flaws as possible.I have experience in the following testing methods:- Stability Testing;- Performance Testing;- Smoke Testing;- Regression;- Stress/Destructive testing;- Free/Adhoc testing;- Scripted Testing;- Scripted/Unscripted VerificationsAlongside the testing methods mentioned above, I would run daily checklists pertaining to the project. Checklists encompassing software performance, loading times and general systems functionality.Issue tracking tools used:- DevTrack, DevTest, JiraConsole Debugging tools used:- XBwatson- Target Manager- Xbox Neighborhood- Xlast- B4Bug- Juice- Neighborhood for PS4Hardware used:PC, Xbox360, Xbox One, PS3, PS4I am currently working on the FIFA Ultimate Team 14 project.Projects I've worked on:Harry Potter and the Deathly Hallows, Part 2FIFA 2012 - Ultimate TeamSyndicate 2012FIFA 2013 - Ultimate TeamFIFA 2013 - Ultimate Team - GoLive SupportFIFA 2014 - Ultimate Team