Iris Lam Email & Phone Number

London, England, United Kingdom

• To produce briefing material for internal and external meetings, attending internaland external meetings, taking meeting notes and tracking actions; To provide secretariat services to specific meetings • To confirm and coordinate extensive travel arrangements;• To liaise with internal and external stakeholders;• To maintain a filing system, retrieving documents and reference materials,conducting research, creating spreadsheets and records of engagement;• To support the Petition Manager, Senior Petition Manager and other staff in alltasks;• Other ad hoc administrative duties including diary management;

Chatham, England, United Kingdom

- Organisation of three District Judge's diaries, handling sensitive information whilst considering deadlines and requirements- Effectively prioritising and planning business within the courtroom to work quickly through large caseloads in a timely, effective manner.- Minute-taking of witness evidence, results and judge's reasons, demonstrating great attention to detail- Training colleagues on the new Common Platform system due to proven expertise in quick assimilation of new programmes.- 3 time recipient of Recognition and Reward Scheme for outstanding work under high pressure and commitment to ensuring that all court proceedings run smoothly- Effective management and planning of the business within the courtroom- Ensuring that all relevant documentation is completed fully, accurately and in a timely manner

Kent, England, United Kingdom

- Tracking and resulting orders and resolving complex cases, logging outstanding issues to go back to - leading to emails of praise being sent to manager from a Legal Adviser and a District Judge- Obtained High Achiever Award in 2021 - In recognition of meticulous work done to facilitate smooth introduction of new e-filing system
-Assigned to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.-Preparing papers and files for court, tribunals, hearings and meetings.-Required to work in a flexible way and undertake any other duties reasonably requested by line management - Operational delivery professional- outward face of government, providing essential services to the public in a variety of roles.- CVP (Cloud Video Platform) Host - acting in control of video links for up to 8 courts, whilst monitoring ad hoc requests in the email inbox and monitoring open links, requiring a high level of multitasking

London, United Kingdom

-Working to implement team wide changes such as the new Travel booking system, writing new email templates for the Reception team. Taking initiative to write new pages for these changes into the Reception Handbook, utilising clear and concise writing to create easy-to-follow instructions.-Innovation of new solutions for problems- creating Google forms to streamline processes such as ordering business cards and booking company flats and meeting rooms.-Working with Sales and Marketing to coordinate meetings with clients. This involves working with the IT department for AV equipment, booking catering and managing budgets with Accounts. -Managing global travel arrangements for all UK staff, including organising visas, trains, flights and hotels.-Showing excellent communication skills in order to efficiently and courteously welcome all clients and colleagues that arrive at Reception. First point of call for answering phones and emails, taking care to create an optimal first impression of ‘the world’s leading market research agency’. -In charge of primary correspondence for handling complaints and chasing companies for services in a calm, professional manner, as well as completing ad-hoc tasks delegated by the HR and Facilities Team.

London, United Kingdom

Categorising over 5000 supermarket products on Mintel GNPD (Global New Product Database) in three weeks, paying great attention to the specificity of the client’s demands and the minutiae of categorical differences, utilising a well-organised work manner

The National Archives

- Identifying court martials from Quebec in the 1760s at The National Archives in Kew Gardens, digitising the documents, handling them with great care and presenting the results in a user-friendly format.

London, United Kingdom

- Attention to detail and organisation: Worked in Client Development Management, sorting claims on Excel from a large database of product descriptions for the client- Communication skills: Regularly communicated with the supervisor on the project to ensure the work was done to a high standard in an efficient way, suggesting improvements and helping to meet the deadline.

Qingdao, Shandong, China

Two month internship with InternChina, sponsored by British Council -Translation of websites and contracts-Research into fusion restaurants and the sharing economy, prepared presentations of results

Beijing City, China

One-to-one lessons, using Chinese to teach English to native Chinese speakers

Ba Chinese And History (Year Abroad), Chinese And History, First Class

Activities and Societies: Third and Fourth Year Class Representative, Classical Chinese Society1st Year: Elementary Modern Chinese.

Chinese

Year Abroad as part of degree Sinology research project: Difficulties in Translating Tang Classical Chinese Poetry into English

Education record

Activities and Societies: President of Chinese Club, Art OfficerIB: (42/45) Higher- Art, English, History, Standard- Maths Studies.