Michael Lu Email & Phone Number

Sydney, New South Wales, Australia

• Developed and deployed custom C# and Visual Basic .Net Framework applications to seamlessly integrate with the client’sEnghouse Contact Center solution.• Engineered SQL scripts to efficiently create, query, update, and delete critical database records, ensuring uninterrupted productionoperations.• Implemented Java code to rapidly fetch and integrate data from backend SOAP APIs for a financial organization, meeting stringentdeadlines.• Authored and refined comprehensive… Show more • Developed and deployed custom C# and Visual Basic .Net Framework applications to seamlessly integrate with the client’sEnghouse Contact Center solution.• Engineered SQL scripts to efficiently create, query, update, and delete critical database records, ensuring uninterrupted productionoperations.• Implemented Java code to rapidly fetch and integrate data from backend SOAP APIs for a financial organization, meeting stringentdeadlines.• Authored and refined comprehensive technical documentation to empower support teams and streamline customer setupprocesses.• Proactively maintained and upgraded existing software, identifying and resolving critical bugs to ensure optimal performance.• Leveraged Git to effectively manage source code, maintaining version control and facilitating collaboration.• Actively participated in daily stand‑ups, utilizing Atlassian Jira to prioritize tasks and provide regular updates on project progress.• Provided global technical support across Oceania, Europe, and the Americas, remotely guiding customers through troubleshootingand resolution processes.• Successfully managed multiple concurrent projects, prioritizing tasks and delivering results within tight deadlines.• Integrated CC software with DaVinci and CRM services such as Salesforce, Dynamics and SAP using .Net Core 6. Show less

Christchurch, Canterbury, New Zealand

• Diagnose and repair sofware and hardware issues using robust computer engineering principles.• Draf proposals for cost efficient solutions to improve under-performing computer systems.• Implement proposed upgrades with methods which minimise operational disruption.• Enable and coordinate communication between patients and medical professionals.• Organise electronic data and manage time schedules in a clinical setting.

• Implemented a cloud based sales tracking solution for employees.• Developed an automated web scraper for gathering sales data using Microsof Excel.• Achieved top quartile KPI through utilising interpersonal skills.• Interpreted and presented weekly sales reports to tracks performance and maximise profits.• Reviewed existing task flow and improved opening and closing procedure efficiency.

Canterbury & West Coast, New Zealand

• Implemented over 100 tests in Python to comply with the OpenFlow v1.3.4 industry standard.• Improved existing source code in C to ensure network switch conformance.• Collaborated with team members and provided insightful reviews which improved team dynamic.• Identified silicon hardware issues through leveraging sofware test results.• Adhered to Git, Jira, and Gerrit industry best practices to manage development.• Participated in a team under the Scrum agile project manage… Show more • Implemented over 100 tests in Python to comply with the OpenFlow v1.3.4 industry standard.• Improved existing source code in C to ensure network switch conformance.• Collaborated with team members and provided insightful reviews which improved team dynamic.• Identified silicon hardware issues through leveraging sofware test results.• Adhered to Git, Jira, and Gerrit industry best practices to manage development.• Participated in a team under the Scrum agile project manage process. Show less