Michael Lu Email & Phone Number

Sydney, New South Wales, Australia

• Developed and deployed custom C# and Visual Basic.Net Framework applications to seamlessly integrate with the client’sEnghouse Contact Center solution.
• Engineered SQL scripts to efficiently create, query, update, and delete critical database records, ensuring uninterrupted productionoperations.
• Implemented Java code to rapidly fetch and integrate data from backend SOAP APIs for a financial organization, meeting stringentdeadlines.
• Authored and refined comprehensive… Show more
• Authored and refined comprehensive technical documentation to empower support teams and streamline customer setupprocesses.
• Proactively maintained and upgraded existing software, identifying and resolving critical bugs to ensure optimal performance.

Christchurch, Canterbury, New Zealand

• Diagnose and repair sofware and hardware issues using robust computer engineering principles.
• Draf proposals for cost efficient solutions to improve under-performing computer systems.
• Implement proposed upgrades with methods which minimise operational disruption.
• Enable and coordinate communication between patients and medical professionals.
• Organise electronic data and manage time schedules in a clinical setting.

• Implemented a cloud based sales tracking solution for employees.
• Developed an automated web scraper for gathering sales data using Microsof Excel.
• Achieved top quartile KPI through utilising interpersonal skills.
• Interpreted and presented weekly sales reports to tracks performance and maximise profits.
• Reviewed existing task flow and improved opening and closing procedure efficiency.

Canterbury & West Coast, New Zealand

• Implemented over 100 tests in Python to comply with the OpenFlow v1.3.4 industry standard.
• Improved existing source code in C to ensure network switch conformance.
• Collaborated with team members and provided insightful reviews which improved team dynamic.
• Identified silicon hardware issues through leveraging sofware test results.
• Adhered to Git, Jira, and Gerrit industry best practices to manage development.
• Participated in a team under the Scrum agile project manage… Show more