Marcelo Bizzi Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

 Preparing demos, proposals, technical documents, flyers, competitive analysis and following customer need in order to promote and present new portfolio also updating older systems Experience in managing product demonstrations and POCs (Proof of Concept) that highlight the benefits and features of Contact Center solutions, increasing the pipeline in 35% of new opportunities Recognizing customer needs through assessment approach "in loco", increasing the win chances in more than 50%  Strong capability in diagnosing business needs, resulting in the implementation of innovative Contact Center solutions that drive efficiency and customer satisfaction. Leveraging Cloud Solutions through CCaaS, Omni Channel, UCaaS, Dialer, Video, WFM Recording, IVR, Speech Analytics, Quality Monitoring and BI. Creating Power Point presentations, technical comparatives, ROI studies, folders and texts to Sales team and commercial training. Proposal designer. Contact Center Specialist. Share customer success stories and practices. Upsell or Cross-Sell identification. Champion on CCaaS and WFM Solution

São Paulo, Brasil

Acting as Project Manager, performing activities for clients and global projects: Digital Events Leader within the Sanofi client, coordinating, testing, discovering new needs and creating a tool for preparing Event Participant Reports. Managing and helping the Adobe Campaign Team from the operations perspective. Leader, in Brazil, as coordinator of the ISO 27001 implementation project, leading several fronts of activities. DPM Valtech in Brazil, for implementation and maintenance of the procedures of the LGDP (General Data Protection Law).

São Paulo Area, Brazil

 I have dedicated my time to understand customer needs and offer the correct solution based on company solution portfolio. I have developed a strong ability to connect with all departments inside the company also partners and customer. Identify customer satisfaction/disatisfaction in order to offer new services and care the customer relationship Contracts negotiation Engage the correct professional to provide better solution and bring satisfaction to customer.  Manage all staff through KPI analisys Taking care of 12 customers in Brazil with annual quota of R$ 4 M: 92% attained Promote Cloud, IA, CRM and Bots for customers Actively participate in trade shows, seminars, webinars and other promotional sales activities Responsible to lead all projects in place Member of Extended Leadership Team

São Paulo E Região, Brasil

 Creating the local strategy to sell Mitel Solution in Brazil. Focus in Contact Center I have sold (personally) 4 new systems to 4 new customers (greenfield) Developing new channels (10 in one year) to represent Agora/Mitel in all Brazilian geography. Creating Channel Program and Sales Training. Creating sales documents such as commercial proposal, white papers, products comparison, customer presentations Visiting customers and constantly follow up Supporting Ctera to be the first Mitel Cloud Partner in Brazil

São Paulo Area, Brazil

Create promos and bundles for Brazil and Cala.Delivering coordination of BD Webinars every month.Follow the Partners and accont requests/suggestions to compose new offers/bundles.Check the marketing data related to CC, UC and SME.

São Paulo Area, Brazil

- Developing PS offers to Cala market, that evolves implementation, project management, consulting, optimization services and innovation services. - Responsible for the creation of “My NOC” offer (IT events management), with revenue contribution about US$ 3 M.- Project Management and the leader of introduction in CALA Region the new Professional Services Quotation Tool called “Pro Services Now”.- PM and the Leader responsible to introduce the maintenance global offer in the Brazilian and CALA market, called Support Advantage- Responsible for all kind of localized documentation (Offer Description, Power Point Presentation, Brochures, Value Proposition, etc), Sales Team and Channel Network training. Customers presentation following Sales executives. - Straight relationship with Marketing Team, to define and promote services offers to market. Interactivity with Latin America and the U.S., in the process of standardization of offerings. - - Development close to the Legal all contracts related to each offer. Leader in the introduction of ProServices Now, the global tool for PS quoting. - Close to the Business Development Team, building the pricing strategy and "delivery" of each service. - Infrastructure development services, prices and discounts for CALA (Avaya Pricing Model) with its alignment with global strategies.

São Paulo

Formating proposal attending customer needs.Customer and Partners presentation.Sales Team training.Channel Partner Management.

São Paulo E Região, Brasil

Format proposals according to customer needs.Commercial training.Elaboration of customer presentations and also some special docs to attend customers requests.Partners relationship.

São Paulo E Região, Brasil

 Lead a team of four people introducing in Brazil together sales strategy all Nortel voice, contact center and data products.  Marketing data and competitor Analysis Sales and channel team support from documents, speeches and marketing documentationSpokesman in Brazil to talk direct to midia, magazines and newspaper

Mba Ia Applied For Business, Artificial Intelligence

The MBA AI Applied to Business teaches you how to understand, implement and optimize AI solutions to boost the innovation, competitiveness.

Mba, Tecnologia Internet

Engenheiro Elétrico, Electrical And Electronics Engineering

Técnico Eletrônico, Vocational High School And Secondary Business/Vocational-Industrial/Occupational Diploma Program