Marcelo Bizzi

Marcelo Bizzi Email and Phone Number

Contact Center Solution Engineer @ Enghouse Interactive
State of São Paulo, Brazil
Marcelo Bizzi's Location
São Paulo, São Paulo, Brazil, Brazil
About Marcelo Bizzi

I'm an Electric Engineer with MBA in Information Technology (USP), specialized in Contact Center, SaaS, Cloud, Digital Transformation and UC. I've already helped all companies I've been worked to sell millions of dollars in PABX, Contact Centers, UC and Services.Charming clients, developing champion proposals, structuring demonstrations dedicated to clients and giving a "show" at presentations.Acting as Pre Sales in Compugraf, I have sold more than 320 equipment units totalizing in excess of 40.000 PBX/Contact Center/Trading ports.Acting as a Contact Center Architect in Sitcom Networks I was responsible for the design and architecture of Teletrim Pager Project: 2 contact centers (RJ and SP) in networking, and survivability feature. It generated more than US$ 4 M in revenue. As a Customer Success Manager in Altitude Software I've achieved R$ 4M quota working in only one Customer (Paschoalotto), with a lot of challenges. In Avaya, I was responsible for the creation of “My NOC” offer (IT events management), with revenue contribution about US$ 3 M.I am passionate about teaching and involving people in what I believe.I am an excellent speaker and I have spent my whole life helping people to achieve their dreams.I have innate ability to inspire passion in other, engage, orchestrate, guide, coach extended account team members and action/results oriented. Natural leadership talent.More about me:- Strong analytical and problem solving skills- Curious and eager to learn- Proactive and not afraid of failure- Hands-on; willing and able to do what's needed, no matter the task.Contact Information: email: mbizzi64@gmail.com

Marcelo Bizzi's Current Company Details
Enghouse Interactive

Enghouse Interactive

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Contact Center Solution Engineer
State of São Paulo, Brazil
Website:
enghouseinteractive.com
Employees:
698
Marcelo Bizzi Work Experience Details
  • Enghouse Interactive
    Contact Center Solution Engineer
    Enghouse Interactive
    State Of São Paulo, Brazil
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  • Enghouse Interactive
    Solution Engineer
    Enghouse Interactive Oct 2021 - Present
    São Paulo, São Paulo, Brasil
     Preparing demos, proposals, technical documents, flyers, competitive analysis and following customer need in order to promote and present new portfolio also updating older systems Experience in managing product demonstrations and POCs (Proof of Concept) that highlight the benefits and features of Contact Center solutions, increasing the pipeline in 35% of new opportunities Recognizing customer needs through assessment approach "in loco", increasing the win chances in more than 50%  Strong capability in diagnosing business needs, resulting in the implementation of innovative Contact Center solutions that drive efficiency and customer satisfaction. Leveraging Cloud Solutions through CCaaS, Omni Channel, UCaaS, Dialer, Video, WFM Recording, IVR, Speech Analytics, Quality Monitoring and BI. Creating Power Point presentations, technical comparatives, ROI studies, folders and texts to Sales team and commercial training. Proposal designer. Contact Center Specialist. Share customer success stories and practices. Upsell or Cross-Sell identification. Champion on CCaaS and WFM Solution
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  • Valtech
    Gerente De Projetos
    Valtech Feb 2021 - Oct 2021
    São Paulo, Brasil
    Acting as Project Manager, performing activities for clients and global projects: Digital Events Leader within the Sanofi client, coordinating, testing, discovering new needs and creating a tool for preparing Event Participant Reports. Managing and helping the Adobe Campaign Team from the operations perspective. Leader, in Brazil, as coordinator of the ISO 27001 implementation project, leading several fronts of activities. DPM Valtech in Brazil, for implementation and maintenance of the procedures of the LGDP (General Data Protection Law).
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  • Altitude Software
    Manager Of Customer Success
    Altitude Software Feb 2016 - Nov 2019
    São Paulo Area, Brazil
     I have dedicated my time to understand customer needs and offer the correct solution based on company solution portfolio. I have developed a strong ability to connect with all departments inside the company also partners and customer. Identify customer satisfaction/disatisfaction in order to offer new services and care the customer relationship Contracts negotiation Engage the correct professional to provide better solution and bring satisfaction to customer.  Manage all staff through KPI analisys Taking care of 12 customers in Brazil with annual quota of R$ 4 M: 92% attained Promote Cloud, IA, CRM and Bots for customers Actively participate in trade shows, seminars, webinars and other promotional sales activities Responsible to lead all projects in place Member of Extended Leadership Team
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  • Agora Telecom
    Gerente De Desenvolvimento De Negócios Sênior
    Agora Telecom Oct 2013 - Feb 2016
    São Paulo E Região, Brasil
     Creating the local strategy to sell Mitel Solution in Brazil. Focus in Contact Center I have sold (personally) 4 new systems to 4 new customers (greenfield) Developing new channels (10 in one year) to represent Agora/Mitel in all Brazilian geography. Creating Channel Program and Sales Training. Creating sales documents such as commercial proposal, white papers, products comparison, customer presentations Visiting customers and constantly follow up Supporting Ctera to be the first Mitel Cloud Partner in Brazil
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  • Avaya
    Senior Manager Marketing Business Development
    Avaya Nov 2012 - May 2013
    São Paulo Area, Brazil
    Create promos and bundles for Brazil and Cala.Delivering coordination of BD Webinars every month.Follow the Partners and accont requests/suggestions to compose new offers/bundles.Check the marketing data related to CC, UC and SME.
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  • Avaya
    Services Business Development Manager
    Avaya Sep 2005 - Oct 2012
    São Paulo Area, Brazil
    - Developing PS offers to Cala market, that evolves implementation, project management, consulting, optimization services and innovation services. - Responsible for the creation of “My NOC” offer (IT events management), with revenue contribution about US$ 3 M.- Project Management and the leader of introduction in CALA Region the new Professional Services Quotation Tool called “Pro Services Now”.- PM and the Leader responsible to introduce the maintenance global offer in the Brazilian and CALA market, called Support Advantage- Responsible for all kind of localized documentation (Offer Description, Power Point Presentation, Brochures, Value Proposition, etc), Sales Team and Channel Network training. Customers presentation following Sales executives. - Straight relationship with Marketing Team, to define and promote services offers to market. Interactivity with Latin America and the U.S., in the process of standardization of offerings. - - Development close to the Legal all contracts related to each offer. Leader in the introduction of ProServices Now, the global tool for PS quoting. - Close to the Business Development Team, building the pricing strategy and "delivery" of each service. - Infrastructure development services, prices and discounts for CALA (Avaya Pricing Model) with its alignment with global strategies.
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  • Altitude Software
    Presales Support Manager
    Altitude Software 2004 - 2005
    São Paulo
    Formating proposal attending customer needs.Customer and Partners presentation.Sales Team training.Channel Partner Management.
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  • Capgemini
    Presales Support Manager
    Capgemini Mar 2002 - Jan 2004
    São Paulo E Região, Brasil
    Format proposals according to customer needs.Commercial training.Elaboration of customer presentations and also some special docs to attend customers requests.Partners relationship.
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  • Nortel Networks
    Product Line Marketing Manager
    Nortel Networks 1998 - 2002
    São Paulo E Região, Brasil
     Lead a team of four people introducing in Brazil together sales strategy all Nortel voice, contact center and data products.  Marketing data and competitor Analysis Sales and channel team support from documents, speeches and marketing documentationSpokesman in Brazil to talk direct to midia, magazines and newspaper
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Marcelo Bizzi Education Details

Frequently Asked Questions about Marcelo Bizzi

What company does Marcelo Bizzi work for?

Marcelo Bizzi works for Enghouse Interactive

What is Marcelo Bizzi's role at the current company?

Marcelo Bizzi's current role is Contact Center Solution Engineer.

What schools did Marcelo Bizzi attend?

Marcelo Bizzi attended Faculdade Exame, Universidade De São Paulo / Usp, Fesp - Faculdade De Engenharia São Paulo, Colégio Anderson - Rj.

Who are Marcelo Bizzi's colleagues?

Marcelo Bizzi's colleagues are Rocky Gurung, Ashima Patwal, Kağan Ören, Tengo Adar, Kevin Logue, David Mcdowell, Medhisha Rani Gobin.

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