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Ivan Ivanov is listed as Network Engineer, Tier2 at GTT at GTT, a company with 3423 employees, based in Bulgaria, Bulgaria, Bulgaria. AeroLeads shows a matched LinkedIn profile for Ivan Ivanov.
Ivan Ivanov previously worked as Network Engineer, Tier2 at Gtt and Problem Manager at Gtt. Ivan Ivanov holds Bachelor'S Degree, Public Administration from University Of National And World Economy.
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Ivan Ivanov is a Network Engineer, Tier2 at GTT at GTT. He possess expertise in networking, customer service, team management, technical support, contact centers and 15 more skills. He is proficient in English.
Listed skills include Networking, Customer Service, Team Management, Technical Support, and 16 others.
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A career timeline built from the work history available for this profile.
Sofia City, Bulgaria
The Network Operation Center (NOC) manages and maintains Interoute's pan-European network.- Use of network tools to monitor core network and customer services.- In depth work with latest SD-WAN solutions from vendors like SIlverpeak and Velocloud. - Proactively initiate incident management process.- Perform diagnostics on all IP network and customer.
Sofia
Sofia
Bulgaria
- Forward Plan the release windows and cycles across a portfolio- Manage risks and resolves issues that affect release scope, schedule and quality- Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations- Coordinate release content and effort based on the service request.
Sofia
- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc- Motivate and encourage agents through positive communication and feedback. Being available to affect the entirety of the team's operations differentiates a supervisor from senior management- Performing at least one monitoring evaluation with.
Sofia
- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc- Motivate and encourage agents through positive communication and feedback. Being available to affect the entirety of the team's operations differentiates a supervisor from senior management- Performing at least one monitoring evaluation with.
Sofia
- Responding to inbound technical service requests and issues over the phone and email- Providing help on installation, configuration, operation and troubleshooting for small to medium networks.- Daily use of internal/external knowledgebase articles related to the client queries. - Monitor queue and track inbound calls. Keep agents aware of inbound calls.
Sofia
- Responding to inbound technical service requests and issues over phone and email- Providing help on installation, configuration, operation and troubleshooting for small to medium networks.- Daily use of internal/external knowledgebase articles related to the client queries. - Ensuring proper handling of processes and procedures and proper tracking of the.
Other employees you can reach at gtt.net. View company contacts for 3423 employees →
Thisari Madushani
Colleague at GttSri Lanka, Sri Lanka
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GF
George Fleming
Colleague at GttPortland, Oregon, United States, United States
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张
张云超
Colleague at GttCanada, Canada
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KS
Kiran S.
Colleague at GttPune, Maharashtra, India, India
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RU
Ryabanderson Undefined
Colleague at GttDoha, Doha, Qatar, Qatar
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TM
Te Maire Tau
Colleague at GttNew Zealand, New Zealand
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RP
Rachel Pullman
Colleague at GttMontreal, Quebec, Canada, Canada
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KC
Konrad Czerwik
Colleague at GttPoznan, Wielkopolskie, Poland, Poland
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GF
Greg Filipkowski
Colleague at GttWest Palm Beach, Florida, United States, United States
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PB
Phil Brookes
Colleague at GttLondon Area, United Kingdom, United Kingdom
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Main subjects: - Financing - Management - Accounting - SWOT analysis
Quick answers generated from the profile data available on this page.
Ivan Ivanov works for GTT.
Ivan Ivanov is listed as Network Engineer, Tier2 at GTT at GTT.
Ivan Ivanov is based in Bulgaria, Bulgaria, Bulgaria while working with GTT.
Ivan Ivanov has worked for Gtt, Interoute, Hewlett-Packard, Sixty K Ltd (60K)/ Bskyb, and Sixty K Ltd (60K)/ Telefonica Uk.
Ivan Ivanov's colleagues at GTT include Thisari Madushani, George Fleming, 张云超, Kiran S., and Ryabanderson Undefined.
You can use AeroLeads to view verified contact signals for Ivan Ivanov at GTT, including work email, phone, and LinkedIn data when available.
Ivan Ivanov holds Bachelor'S Degree, Public Administration from University Of National And World Economy.
Ivan Ivanov is listed with skills including Networking, Customer Service, Team Management, Technical Support, Contact Centers, Customer Experience, Workforce Management, and Ip.
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