- Managed Google Cloud Platform (GCP) user accounts and permissions, ensuring security compliance.- Provided comprehensive IT support for Windows and Mac systems- Implemented self-hosted Linux asset management system, integrating with existing infrastructure for streamlined operations.- Standardized IT equipment procurement processes, enhancing organizational efficiency.- Designed network architecture with multiple subnets and firewall rules to meet security policies.-… Show more - Managed Google Cloud Platform (GCP) user accounts and permissions, ensuring security compliance.- Provided comprehensive IT support for Windows and Mac systems- Implemented self-hosted Linux asset management system, integrating with existing infrastructure for streamlined operations.- Standardized IT equipment procurement processes, enhancing organizational efficiency.- Designed network architecture with multiple subnets and firewall rules to meet security policies.- Implemented SNMP monitoring system for proactive infrastructure management.- Managed backup and recovery tasks using Synology NAS Show less

- Managed end-user communication and incident resolution via various channels.- Maintained SNMP configurations and monitored alarms using PRTG, Kibana, and Grafana.- Updated and managed DNS zones in a cPanel environment.- Configured Linux and Windows VPS based on user requests.- Administered user profiles and mail accounts in Exchange and Active Directory.- Configured video streams and multicast groups for network distribution.- Conducted basic network configuration of… Show more - Managed end-user communication and incident resolution via various channels.- Maintained SNMP configurations and monitored alarms using PRTG, Kibana, and Grafana.- Updated and managed DNS zones in a cPanel environment.- Configured Linux and Windows VPS based on user requests.- Administered user profiles and mail accounts in Exchange and Active Directory.- Configured video streams and multicast groups for network distribution.- Conducted basic network configuration of Mikrotik devices.- Conducted regular on-site inspections of client infrastructure.- Installed and maintained user infrastructure, physical and virtual.- Updated documentation and collaborated with colleagues daily. Show less

- Provided on-site and remote customer support for computer, network, and application issues. Installed and maintained Windows client computers.- Configured network printers/scanners and centralized print policies.- Managed user accounts in Active Directory and Exchange.- Planned and deployed network infrastructure independently.- Troubleshot VoIP technology.- Updated technical documentation regularly for improved communication.

- Conducted basic network troubleshooting for residential users, resolving connectivity issues and ensuring optimal performance of network services.- Communicated with end-users to troubleshoot technical difficulties and resolve issues promptly, including crisis management for dissatisfied clients.- Provided day-to-day customer support ensuring smooth operations and customer satisfaction.