Ivan Rodriguez Email & Phone Number

Costa Mesa, Ca

• Proven data networking knowledge, such as OSI Model, TCP/IP, MM (multi-mode fiber), SM (single-mode fiber), switching, routing, Ethernet and transport technologies and protocols• Sole Point of Contact for nationwide and international business accounts with revenue over $500K for coordinating, facilitating, implementing, processing and monitoring milestones of service level agreements• Controlled SOW (Scope of Work) projects during the life cycle of the provisioning process, including design system configuration, installation and expertise on network optimization with high-profile Gigabit Ethernet/fiber-circuit orders and Carrier- Layer 2 Ethernet over Fiber for MPLS, VPN, Managed Router and Managed Security.• SME (Subject Matter Expert) in SD-WAN and BGP and CPE• Colocation/Data Center build outs – cross-connections x-connection with LOA• Multi-task high volume of phone calls, emails and on-site installations, utilizing a complex tracking system for multi-location orders, all while clearly communicating with internal and external customers

Irvine, California, United States

• Proven data networking knowledge, such as OSI Model, TCP/IP, MM (multi-mode fiber), SM (single-mode fiber), switching, routing, Ethernet and transport technologies and protocols• Sole Point of Contact for nationwide and international business accounts with revenue over $500K for coordinating, facilitating, implementing, processing and monitoring milestones of service level agreements• Controlled SOW (Scope of Work) projects during the life cycle of the provisioning process, including design system configuration, installation and expertise on network optimization with high-profile Gigabit Ethernet/fiber-circuit orders and Carrier- Layer 2 Ethernet over Fiber for MPLS, VPN, Managed Router and Managed Security.• SME (Subject Matter Expert) in SD-WAN and BGP and CPE• Colocation/Data Center build outs – cross-connections x-connection with LOA• Multi-task high volume of phone calls, emails and on-site installations, utilizing a complex tracking system for multi-location orders, all while clearly communicating with internal and external customers

Irvine, California, United States

• Proven data networking knowledge, such as OSI Model, TCP/IP, MM (multi-mode fiber), SM (single-mode fiber), switching, routing, Ethernet and transport technologies and protocols• Sole Point of Contact for nationwide and international business accounts with revenue over $500K for coordinating, facilitating, implementing, processing and monitoring milestones of service level agreements• Controlled SOW (Scope of Work) projects during the life cycle of the provisioning process, including design system configuration, installation and expertise on network optimization with high-profile Gigabit Ethernet/fiber-circuit orders and Carrier- Layer 2 Ethernet over Fiber for MPLS, VPN, Managed Router and Managed Security.• SME (Subject Matter Expert) in SD-WAN and BGP and CPE• Colocation/Data Center build outs – cross-connections x-connection with LOA• Multi-task high volume of phone calls, emails and on-site installations, utilizing a complex tracking system for multi-location orders, all while clearly communicating with internal and external customers

Greater Los Angeles Area

Maintain inbound calls, track customer issues, and interface with customers regarding outages and loss of services.Establish, report, resolve and monitor trouble tickets.LAN via Telnet to troubleshoot customer connectivity problems.Create Multi Router Traffic Grapher (MRTG) for the customer to monitor their band-width usage.

Alexandria, Virginia, United States

• Provide satellite solutions to media broadcasters, civil, enterprise and military customers• Manage IP address subnet design across the enterprise network• Maintain Border Gateway Protocol (BGP), advertise customer’s multiple IP networks and Autonomous Numbers (AS) with multiple upstream ISPs and Multi-tenant environments• Interfaced with Global Upstream Providers and responsible for day to day network activity• Monitor and maintain global IP backbone, including the disaster recover design• Use Remedy to create, update and close out tickets• Layer switching using Cisco 2930/3750 series and layer 2 technologies, Spanning Tree, STP, RSTP• Production support for major firewall platforms• Advanced network troubleshooting skills utilizing packet capture and analysis packages• Support and design of load balancer implementations

Bachelor'S Degree, Business Management Information Technology

Associate Of Arts And Sciences (A.A.S.), Industrial Electronics Technology/Technician, 3.5