Ivan Varga Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

- In charge of quality across all projects with web and mobile solutions- Defining QA strategy

County Dublin, Ireland

- Leading a high-performing team of 11 QA Engineers (Manual and Automation) across 3 Scrum teams. Line management involving setting and reviewing personal and company goals, salary reviews, growing people into current roles and mentoring them for the future ones.- Constant voice of Quality in the project management and company QA management meetings on what improvements we need to make. Continuously challenging the status quo and pushing us to improve.- Author of many company guidelines, such as test writing guidelines, bug management guidelines, etc.- Lead reconstruction of all project test cases to follow end to end user jurneys, reducing number of overall test cases to be maintained and closing testing gaps.- Introduced exploratory testing (the real one with the charter, not "ad-hock" testing)- Introduced risk-based testing taking into account analytics usage data, reviewing code change impact and impact to legacy features.- Introduced all-hands test session, where the whole team happily participates prior to each release.- Guided the team towards increasing automation coverage of old legacy project from 16% to 70+%, in parallel to in-sprint automation of new features and maintaining existing tests.- Automation coverage of greenfield project maintained at 90+%- Reduced regression time of legacy project from 2 weeks to 2 days (2 hours for greenfield project).- Helped define company release pages and related QA checklist.- Implemented DoD on all Scrum teams which includes unit test coverage, in-sprint automation, zero-defect policy, design review, etc.- Enabled the team to go from 4-Sprint to 1-Sprint release cycles by carefully planning, monitoring and improving quality process.- Re-worked production-support workflows and increased overall transparency.- Defining, tracking and reporting on KPI metrics.- Continuously innovating, finding new solutions and tools.- Extra: Fire Warden, First Aider, part-time Scrum Master, global Jira Admin

County Dublin, Ireland

- Mentoring and leading 5 manual and 3 automation QA Engineers.- Gave a voice to QA team and encouraging them to be more actively involved in backlogs and speak up to note any concerns.- Helping the team define definition of Ready and Done and make CI/CD plans.- Optimized the previously overwhelming and impractical QA processes, allowing the team to spend more time on the exploratory testing.- Designing new quality metrics for the team.- Leading quality and bug triage calls, as well as Sprint demos with the customer.- Reworked the whole regression suit to be executed in 2 day (from originally 6 days) while maintaining the required coverage.- Handling release approvals, dependencies, risks, checklists, etc.- Maintained 99.5% to 99.9% crash free users on mobile apps.- Apps rated at 4+ stars at the time

Zagreb, Croatia

- Company representative to our customer, collecting requirements, writing acceptance criteria.- Advocating easy to understand and user-friendly solutions with the customer.- Developed effective customer communication to establish their needs resulting in clear communication to dev team to achieve expectations.- Writing customer’s user manuals and help texts in web interfaces for easier use by their employees and 3rd parties.- Testing Android, iOS and Web software solutions for bugs and usability issues, creating test plans, writing test documentation and leading a small team of part time testers.- Worked on banking software, intrawebs, cashback sites and apps, lottery apps, video recording and processing apps and different company websites.- Designed our own test management suit

Zagreb, Croatia

- Leading and coaching the team of 10-40 (seasonally dependent) student agents.- Mentoring of new agents, providing work tasks to other agents in the shift. - Coordinating work with other agencies, companies and Ministry of Education. - Generating work schedules of 40 people, according to the anticipated workload and the availability of agents.- Developed a software algorithm for automated generation of shift schedules based on availability.- Testing new services such as National Record of Elementary and High-school Diplomas), Electronic School Grade-book and National Electronic High-school Enrollment System. - Tested usability of systems, how they work after each upgrade, collected upgrade requests and suggestions from end users, Ministry of Education and internal requirements. Organized and prioritized them. - Created a detailed user manual for working with electronic systems (over 100 pages).- Participated in face-to-face training of more than 600 administrators and principles of elementary and high schools.- Created a plan for reorganizing the entire interface system of electronic systems based on user feedback and our own experience after the first year of operation.

Master'S Degree, Information Technology

Bachelor'S Degree, Information Technology