- In charge of quality across all projects with web and mobile solutions- Defining QA strategy

- Leading a high-performing team of 11 QA Engineers (Manual and Automation) across 3 Scrum teams. Line management involving setting and reviewing personal and company goals, salary reviews, growing people into current roles and mentoring them for the future ones.- Constant voice of Quality in the project management and company QA management meetings on what improvements we need to make. Continuously challenging the status quo and pushing us to improve.- Author of many company guidelines, such as test writing guidelines, bug management guidelines, etc.- Lead reconstruction of all project test cases to follow end to end user jurneys, reducing number of overall test cases to be maintained and closing testing gaps.- Introduced exploratory testing (the real one with the charter, not "ad-hock" testing)- Introduced risk-based testing taking into account analytics usage data, reviewing code change impact and impact to legacy features.- Introduced all-hands test session, where the whole team happily participates prior to each release.- Guided the team towards increasing automation coverage of old legacy project from 16% to 70+%, in parallel to in-sprint automation of new features and maintaining existing tests.- Automation coverage of greenfield project maintained at 90+%- Reduced regression time of legacy project from 2 weeks to 2 days (2 hours for greenfield project).- Helped define company release pages and related QA checklist.- Implemented DoD on all Scrum teams which includes unit test coverage, in-sprint automation, zero-defect policy, design review, etc.- Enabled the team to go from 4-Sprint to 1-Sprint release cycles by carefully planning, monitoring and improving quality process.- Re-worked production-support workflows and increased overall transparency.- Defining, tracking and reporting on KPI metrics.- Continuously innovating, finding new solutions and tools.- Extra: Fire Warden, First Aider, part-time Scrum Master, global Jira Admin

- Mentoring and leading 5 manual and 3 automation QA Engineers.- Gave a voice to QA team and encouraging them to be more actively involved in backlogs and speak up to note any concerns.- Helping the team define definition of Ready and Done and make CI/CD plans.- Optimized the previously overwhelming and impractical QA processes, allowing the team to spend more time on the exploratory testing.- Designing new quality metrics for the team.- Leading quality and bug triage calls, as well as Sprint demos with the customer.- Reworked the whole regression suit to be executed in 2 day (from originally 6 days) while maintaining the required coverage.- Handling release approvals, dependencies, risks, checklists, etc.- Maintained 99.5% to 99.9% crash free users on mobile apps.- Apps rated at 4+ stars at the time

- Company representative to our customer, collecting requirements, writing acceptance criteria.- Advocating easy to understand and user-friendly solutions with the customer.- Developed effective customer communication to establish their needs resulting in clear communication to dev team to achieve expectations.- Writing customer’s user manuals and help texts in web interfaces for easier use by their employees and 3rd parties.- Testing Android, iOS and Web software solutions for bugs and usability issues, creating test plans, writing test documentation and leading a small team of part time testers.- Worked on banking software, intrawebs, cashback sites and apps, lottery apps, video recording and processing apps and different company websites.- Designed our own test management suit

- Leading and coaching the team of 10-40 (seasonally dependent) student agents.- Mentoring of new agents, providing work tasks to other agents in the shift. - Coordinating work with other agencies, companies and Ministry of Education. - Generating work schedules of 40 people, according to the anticipated workload and the availability of agents.- Developed a software algorithm for automated generation of shift schedules based on availability.- Testing new services such as National Record of Elementary and High-school Diplomas), Electronic School Grade-book and National Electronic High-school Enrollment System. - Tested usability of systems, how they work after each upgrade, collected upgrade requests and suggestions from end users, Ministry of Education and internal requirements. Organized and prioritized them. - Created a detailed user manual for working with electronic systems (over 100 pages).- Participated in face-to-face training of more than 600 administrators and principles of elementary and high schools.- Created a plan for reorganizing the entire interface system of electronic systems based on user feedback and our own experience after the first year of operation.