James Garner Email and Phone Number

DFS Field Service Technician supporting Chick-Fil-A

Active Guard Reserves (AGR) (2003-2019) for the Texas National Guard working in a wide range of roles of increasing responsibility in regards to Systems Administration and Security.• Responsible for the management, maintenance, patching and data security of 120+ Physical and Virtual Data/File Servers and multiple Physical Enterprise Exchange Servers for 20,000+ Texas National Guard soldiers.• Provided tier one and tier two service desk support to 20,000+ Texas Army and Air National Guard members.• Supervised a four-man team that utilized a mobile communications trailer to perform “Defense Support of Civil Authorities” (DSCA) missions supporting Texas National Guard, State and Local Police, Fire and Rescue by providing satellite internet, voice over IP (VOIP) telephone access and radio communications during natural disaster situations.• Configured, Managed and Maintained a confidential network for military training exercises consisting of AD, Exchange, DHCP, DNS, File Servers, and Intrusion Detection

Assisted in the setup and configuration of classrooms utilized by Microsoft for both internal and external training classes and product demonstrations.• Used industry standard software to apply baseline images to up to 100 computer systems on a weekly basis for training on Microsoft products.• Configured classroom systems to a pre-set standard template of software, mapped drives, and printers for use by students.

Worked with other technicians to diagnose and resolve various hardware and software malfunctions on customer computers or used diagnostic report to advise the customer what additional steps would be needed to address the issues their system was having.• Used company guides to systematically test systems for various errors then continued to follow guides to fix or correct indicated errors.• Replaced faulty hardware with designated replacement or upgraded parts.• Installed new software or made configurations changes to current system as needed