John Nelson Email & Phone Number

• As the Central Coordinator, I developed, implemented, and managed communication and reporting initiatives to support and champion Google Data Center Knowledge Management (DCKM) Project Manager goals and objectives. I.
• Oversaw the planning, execution, and evaluation of ongoing project campaigns and initiatives, ensuring on-time delivery and appropriate status communications.
• Created messaging, newsletters, website copy, quarterly business reports, marketing materials, training, and internal communications. Developed presentation, reporting, and project templates.
• Managed and built relationships and brand awareness with key stakeholders, including team members, internal and external partners, and customers.
• Tracked and analyzed metrics for communications and deliverables to measure group success and inform future strategic planning. Assisted in the development of yearly strategic objectives and key results.
• Pursued and resolved open support issues.

Scottsdale, Arizona, United States

• Consultant / Communications & Training Specialist – Create and coordinate the publication and communication of Teleflex business group processes (Global Strategic Projects & New Product Development), training seminars.
• Plan, create, present, and iterate Planview training for multiple groups, processes, and business units.
• Develop and document processes and Planview training for internal groups (New Product Development, Sustaining Engineering).
• Conduct user-acceptance-training in Planview for new features and added functionality.
• Participate in and lead virtual discussion and training sessions, solicit and iterate on feedback received.
• Develop templates and draft change implementation and communication plans.Record and disseminate key details from steering committees, change control committees, and SME/certified-user forums. Provide status updates on.

Scottsdale, AZ

Copywriter / Content Manager - Embraced career opportunity to serve as copywriter and editor for customers’ sites and blogs and expand my marketing skills and experience.Significant ResponsibilitiesCharged with creating blogs and content for videos, drafting B2B and B2C communiques covering a variety of purposes and audiences, reviewing and creating.

Scottsdale, AZ

• Client Services Specialist – Joined data analytics company to shepherd and track sales leads. Charged with following up with leads, responding to questions, booking demonstrations, and managing the customer process.
• Chosen to provide leadership following the loss of the Director of Marketing; established new reporting formats, planned the editorial calendar, assigned tasks to the team, approved content prior to release, and more.
• Collaborated with Director of Finance to translate arcane financial concepts into clear advice for inclusion in a new web-based product which would provide clients with data-driven business guidance.
• Received accolade from CEO for completing project in three weeks rather than 12 months.
• Improved operational success by drafting and documenting internal content and processes used for client acquisition and workflow, client follow-up, process performance reporting, and media workflow.
• Expanded program reach by establishing and cultivating relationships with various trade associations to provide content for inclusion in member-focused communications. Significant Responsibilities

Chandler, Arizona

• Chief Content Officer – Recruited to client satisfaction organization providing client-saving support to Infusionsoft. Wrote copy for email campaigns and educational programs, conducted group and one-on-one coaching.
• Contributed to improving client rescue rates to 80% (next peer group was 30%) by creating and implementing a new client routing process. Significant Responsibilities
• Drafted and documented internal processes and customer experience flow.
• Planned and coordinated content strategy for the year.
• Coordinated internal communication; set objectives and owners for specific tasks.
• Reviewed, wrote, and published company copy for internal and external uses.

Chicago, IL

• Consultant – Contracted to create reports, author content pages, and conduct tests on materials used.Key Achievement
• Ensured PeopleSoft UPK compliance by collaborating with retiring staff member to formally document processes.Significant Responsibilities
• Provided technical support to subject matter experts and troubleshot knowledge base problems.
• Authored training and evaluation materials for adult learners, including online students.
• Managed knowledge base access, establishing categories and user authorities.
• Created and maintained knowledge base documentation for all corporate branches (HTML, Oracle PeopleSoft UPK).

Master Of Arts, Humanities

Post-Baccalaureate, Secondary Education

Bachelor Of Arts, English