John Nelson Email & Phone Number

As the Central Coordinator, I developed, implemented, and managed communication and reporting initiatives to support and champion Google Data Center Knowledge Management (DCKM) Project Manager goals and objectives. I removed obstacles, gathered and reported project metrics and achievements, planned on-site team seminars, led weekly team status meetings, and oversaw 40+ project plans and communication campaigns to ensure effective DCKM operations.Significant Responsibilities• Oversaw the planning, execution, and evaluation of ongoing project campaigns and initiatives, ensuring on-time delivery and appropriate status communications. • Created messaging, newsletters, website copy, quarterly business reports, marketing materials, training, and internal communications. Developed presentation, reporting, and project templates.• Managed and built relationships and brand awareness with key stakeholders, including team members, internal and external partners, and customers.• Tracked and analyzed metrics for communications and deliverables to measure group success and inform future strategic planning. Assisted in the development of yearly strategic objectives and key results.• Pursued and resolved open support issues.

Scottsdale, Arizona, United States

Consultant / Communications & Training Specialist – Create and coordinate the publication and communication of Teleflex business group processes (Global Strategic Projects & New Product Development), training seminars & modules, job aid supplements.Significant Responsibilities• Plan, create, present, and iterate Planview training for multiple groups, processes, and business units. • Develop and document processes and Planview training for internal groups (New Product Development, Sustaining Engineering). • Conduct user-acceptance-training in Planview for new features and added functionality.• Participate in and lead virtual discussion and training sessions, solicit and iterate on feedback received.• Develop templates and draft change implementation and communication plans.Record and disseminate key details from steering committees, change control committees, and SME/certified-user forums. Provide status updates on training materials to those groups. Participate in administration planning sessions.• Create institutional documentation for maintaining and updating training resources. Establish procedures and templates for those resources.• Organize and troubleshoot training access and attestation for both internal and external employees.• Create and administer an internal certification process for Planview.

Scottsdale, Az

Copywriter / Content Manager - Embraced career opportunity to serve as copywriter and editor for customers’ sites and blogs and expand my marketing skills and experience.Significant ResponsibilitiesCharged with creating blogs and content for videos, drafting B2B and B2C communiques covering a variety of purposes and audiences, reviewing and creating content from training videos, scheduling social media calendars, and handling meta as well as traditional marketing.

Scottsdale, Az

Client Services Specialist – Joined data analytics company to shepherd and track sales leads. Charged with following up with leads, responding to questions, booking demonstrations, and managing the customer process from lead acquisition through contract signing. Scheduled and promoted webinars and similar presentations.Key Achievements• Chosen to provide leadership following the loss of the Director of Marketing; established new reporting formats, planned the editorial calendar, assigned tasks to the team, approved content prior to release, and more.• Collaborated with Director of Finance to translate arcane financial concepts into clear advice for inclusion in a new web-based product which would provide clients with data-driven business guidance. • Received accolade from CEO for completing project in three weeks rather than 12 months. • Improved operational success by drafting and documenting internal content and processes used for client acquisition and workflow, client follow-up, process performance reporting, and media workflow. • Expanded program reach by establishing and cultivating relationships with various trade associations to provide content for inclusion in member-focused communications. Significant Responsibilities• Collaborated with CEO, VP, graphic artists, and the Director of Finance to plan the editorial calendar using reports and marketing metrics to steer efforts appropriately.• Curated media library to ensure no concerns with sound, video, and text while overseeing blog and summary creation, developing the schedule, and writing media releases for six websites. • Authored blog content, customer-facing newsletters, client proposals, external communications, ad copy, and website content; provided advice on marketing design and social media presence.• Served as point of contact for inbound queries from customers, trade associations, and prospects as well as external sales agents.• Supported APIC conferences as stage-side speaker liaison.

Chandler, Arizona

Chief Content Officer – Recruited to client satisfaction organization providing client-saving support to Infusionsoft. Wrote copy for email campaigns and educational programs, conducted group and one-on-one coaching for copywriting and content development, and created strategies with clients regarding specific copy needs and goals.Key Achievement• Contributed to improving client rescue rates to 80% (next peer group was 30%) by creating and implementing a new client routing process. Significant Responsibilities• Drafted and documented internal processes and customer experience flow.• Planned and coordinated content strategy for the year.• Coordinated internal communication; set objectives and owners for specific tasks.• Reviewed, wrote, and published company copy for internal and external uses.• Edited books (Email Marketing Essentials) and manuals (15 Day Challenge series) authored internally.

Chicago, Il

Consultant – Contracted to create reports, author content pages, and conduct tests on materials used.Key Achievement• Ensured PeopleSoft UPK compliance by collaborating with retiring staff member to formally document processes.Significant Responsibilities• Provided technical support to subject matter experts and troubleshot knowledge base problems.• Authored training and evaluation materials for adult learners, including online students.• Managed knowledge base access, establishing categories and user authorities.• Created and maintained knowledge base documentation for all corporate branches (HTML, Oracle PeopleSoft UPK). • Compiled usage reports for corporate intranet and training/management tools.• Maintained records and schedules for internal training.

Master Of Arts, Humanities

Post-Baccalaureate, Secondary Education

Bachelor Of Arts, English