Jack Kaplan Email & Phone Number

Richmond, Virginia, United States

Thought Logic Consulting assists organizations to become more efficient in operations through successful large project implementations, improved use of data via reporting/analytics and driving transformation around the business.- Served as the Program Manager for a global information services company, which engages in the provision of data and analytical tools to manage credit risk, prevent fraud, target marketing offers, and automate decision making. The program involved three highly visible (C-suite) cross-functional initiatives across various facilities and technology functions impacting 1,000+ users. Closely coordinated with the Vice President of Information Technology and managed his teams while partnering with the internal Account Management team to achieve the program’s objectives.- Consulted for a publicly traded corporation that specializes in the manufacturing and marketing of consumer-branded meat and food products under a variety of brand names. Managed 20+ client stakeholders and teammates through the documentation and analysis of 50+ business processes to inform future state innovation and optimization while simultaneously assisting the Account Management team in search for new areas of business.- Served as a Delivery Manager for a leading US auto sales company with on-prem homegrown solutions for order + inventory management, PeopleSoft financials and other boundary system integrations migrating to Oracle Cloud ERP + EPM. Managed a team of IT professionals for 50+ Finance & Accounting integrations and 30+ individual boundary systems supporting 200+ people on 15+ functional teams.

Williamsburg, Virginia

- Assisted graduate level professor of Financial Management- Led study sessions that provided students with a review of material taught in class- Researched relevant business topics and materials for professors' multiple classes

Boston, Ma

- Supported the head of Corporate Banking in preparation of analytics and reporting for the Senior Leadership Team of Citizens Financial Group- Assisted with a data management and migration project to better organize bankers’ notes and client relations- Leveraged a multi-regional professional network consisting of senior leadership to enhance understanding of key business segments and internal processes, including but not limited to commercial real estate, underwriting and portfolio management, corporate treasury solutions, and customer relations

Washington D.C. Metro Area

- Managed 2-3 Analysts for business support team for USPS.com’s online payment system - Served as a Proxy Product Owner for an internal tool to ensure process efficiency and customer satisfaction in client’s refund management- Advised stakeholders to identify customer requirements for standard operating procedures (SOPs) and new processes to drive down costs- Proposed future work focusing on maximizing growth, operational improvements, and user experience

Washington D.C. Metro Area

- Defined project scope and created test materials for multiple releases- Managed a test facilitation team with two other Analysts- Conducted business support activities to ensure internal and external communication and preparation- Practiced analytics to develop key insights to meet critical business needs in connection with client growth

Washington D.C. Metro Area

- Led daily coordination of facilitation teams for user testing (defect management, organizing role responsibilities, frequent communication and de-briefing with stakeholders) - Supported user interface design activities during optimization of client’s highest revenue-generating online application - Identified customer requirements and created business process flows, other applicable documentation - Developed knowledge and firm understanding of client processes and online applications

Capitol Hill, Washington, Dc

- Researched and aided Congressman Griffith’s Press Secretary, Maggie Siedel- Assisted written and verbal outreach to constituents of Virginia’s 9th District- Assigned to certain research projects to assist the office with background on new or potential legislation that would meet the House Floor

Richmond, Virginia Area

- Legal Assistant Intern: shadowed lawyers in order to gain experience in different areas of the law- Worked extensively on complex bankruptcy case organization and assembly of pertinent information

Master Of Business Administration - Mba

Bachelor Of Arts (B.A.), Cum Laude, History

Activities and Societies: National Society of Collegiate Scholars Phi Gamma Delta

College Preparatory Diploma

Activities and Societies: Member - Soccer, Basketball, and Baseball Teams