Jacqueline Morgan

Jacqueline Morgan Email and Phone Number

Senior Manager Customer & Rep Success at Bulbrite Industries @ Bulbrite Industries
moonachie, new jersey, united states
Jacqueline Morgan's Location
New York City Metropolitan Area, United States
Jacqueline Morgan's Contact Details

Jacqueline Morgan personal email

n/a
About Jacqueline Morgan

Process and solutions-driven manager with 8+ years of experience leading customer-facing initiatives.I am committed to the customer, always taking that extra step to exceed expectations. If I don't have the answer I will seek out the answer from someone who does...it's not about getting credit, it's about serving. When I'm not working I am more than likely serving my pint sized customers at home, some of the toughest negotiations happen here. I equally like to lift weights, lift forks and binge watch historical fiction or crime drama. Specializing in: Project Management, Building Relationships, Sales Planning, Exceptional Customer Service and Communication. Proficient Microsoft Office Suite, Salesforce, Hubspot, Asana, SAP Business One.

Jacqueline Morgan's Current Company Details
Bulbrite Industries

Bulbrite Industries

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Senior Manager Customer & Rep Success at Bulbrite Industries
moonachie, new jersey, united states
Website:
bulbrite.com
Employees:
36
Jacqueline Morgan Work Experience Details
  • Bulbrite Industries
    Senior Manager Customer & Rep Success
    Bulbrite Industries Dec 2022 - Present
    New York City Metropolitan Area
    Key Accomplishments: • Successfully implemented a new Contact Center and acting contact center administrator analyzing operations of the contact center and overseeing any efficiency improvements. • Managed DTC site including core business operations and merchandising with Shopify. Worked with external digital marketing agency to deliver an integrated brand experience across all DTC touchpoints of the consumer journey.• Project Managed Distribution Center Relocation. Acted as a liaison between different project segment owners. Maintained project files and documentation using SharePoint. Facilitated team communication through MS Teams. Coordinated with cross-functional teams using Asana.
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  • Bulbrite Industries
    Customer Success Manager
    Bulbrite Industries Sep 2021 - Present
    Managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisor relationship to help drive continued value of our products and services. Maintain and develop customer success strategies and best practices, as well as coordinate new customer support content. Manage Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings. Ensure successful onboarding of new customers, facilitating successful handover across Sales, Service & Support teams and ensuring new customers feel confident in their ability to obtain answers and support. Key accomplishments:• Managed & Executed implementation of a New Customer Onboarding process spanning 4 departments; achieved 100% adoption rate within three months• Aligned and implemented existing internal sales reporting tools to create visibility for our external sales force resulting in superior customer insights to help drive growth and revenue.• Project managed DTC site redesign; Worked closely with all stakeholders (Web Development, Design, Digital Consultants, Marketing Specialists, SEO Specialists) to finalize migration to Shopify Platform.
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  • Bulbrite Industries
    Account Manager
    Bulbrite Industries Sep 2019 - Sep 2021
    Moonachie, Nj
    Key contributor in growing the sales channel through successful management of Bulbrite’s strategic retail partners. Responsible for driving retail sales revenue and building brand awareness through Bulbrite’s partners. Customer facing and working directly with Sales, Marketing and Products teams to elevate the Bulbrite brand, without compromising brand integrity. Development and execution of strategic sales initiatives within assigned accounts.
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  • Bulbrite Industries
    Customer Relationship Manager
    Bulbrite Industries Sep 2016 - Sep 2019
    Maintains customer satisfaction by providing problem-solving resources; managing staff.• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews;implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change.• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.• Responsible for Customer Relationship Specialist responsibilities for targeted region and strategic customers• Monitors daily order volumes and workflow to ensure customer expectations. • Is the voice of the customer as it relates to products, services and processes.
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  • Bulbrite Industries
    Customer Service Representative
    Bulbrite Industries Sep 2013 - Aug 2016
    New Jersey
    • Responds to incoming customer and sales rep calls and provides answers and solutions. • Makes outbound calls for the purpose of building solid relationships with targeted customers. • Receives continuous training on new product, technologies, product application and upsell techniques to partner and help provide the best solution for our customers. • Gathers competitive knowledge to better understand competition and how to help customers make informed decisions.
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  • Gymboree Play & Music
    Teacher
    Gymboree Play & Music Dec 2011 - Sep 2013
    Lead Parent-Child Interactive Activities
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  • Belleville Board Of Education
    Teacher - Kindergarten
    Belleville Board Of Education Sep 2008 - Jun 2010
    Belleville, Nj
    •Instruct Kindergarten students in all content areas using a variety of strategies•Develop and implement daily lesson plans and academic learning centers •Execute and apply diagnostic reading assessments•Establish, shape and support a safe learning environment•Differentiate instruction to meet the needs of all learners•Foster communication between home and school
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  • Leucos Usa
    Customer Service Representative
    Leucos Usa Mar 2007 - Aug 2008
    Edison, Nj
    •Manage customer inquiries and concerns•Investigate & resolve customer problems•Maintain customer database•Order processing•Special administrative projects•Provide detailed product information
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  • Leucos Usa
    Customer Service/Receptionist
    Leucos Usa Sep 2001 - Feb 2006
    • Answer/transfer phone calls on a multiple line system• Manage customer inquiries and concerns•Investigate & resolve customer problems•Maintain customer database•Order processing•Special administrative projects•Provide detailed product information
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Jacqueline Morgan Skills

Customer Service Outlook Microsoft Word Powerpoint Telephone Skills Communication Microsoft Excel Solid Computer Skills Teaching Phone Etiquette Adobe Creative Suite Sales Account Management Great Plains Software Internet Explorer Safari Phone Skills Child Development Oral And Written Communication Skills Spanish Speaking Sap Photoshop Elements Management Microsoft Office Desk.com Spreadsheets Office 365

Jacqueline Morgan Education Details

Frequently Asked Questions about Jacqueline Morgan

What company does Jacqueline Morgan work for?

Jacqueline Morgan works for Bulbrite Industries

What is Jacqueline Morgan's role at the current company?

Jacqueline Morgan's current role is Senior Manager Customer & Rep Success at Bulbrite Industries.

What is Jacqueline Morgan's email address?

Jacqueline Morgan's email address is jm****@****ite.com

What schools did Jacqueline Morgan attend?

Jacqueline Morgan attended Montclair State University.

What skills is Jacqueline Morgan known for?

Jacqueline Morgan has skills like Customer Service, Outlook, Microsoft Word, Powerpoint, Telephone Skills, Communication, Microsoft Excel, Solid Computer Skills, Teaching, Phone Etiquette, Adobe Creative Suite, Sales.

Who are Jacqueline Morgan's colleagues?

Jacqueline Morgan's colleagues are Rebecca Cho, Uriel Rosas, Adam Hughes, Nancy Nisbet, Rinku Choudhari, Myrna Agustin, Yung Jin Park Yung Jin Park.

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