Jackie Wright Email & Phone Number

Confirm orders are accurate and complete prior to departure from vendorProperly load and secure orders and equipment to ensure all items are delivered intact in a timely manner to guarantee the customer has a positive experienceUpdate customers and manage difficult orders through communicating directly with customers and support teamMaintain Top Dasher status through high ratingsLeverage GPS system and navigation app to determine and follow the most efficient routes for early deliveriesAverage between 90-125 deliveries per week

Conduct private and small group health and wellness consultationsDiscuss clients health goals, educate clients on the health benefits and uses of essential oils and natural solutionsPlace first time orders for customers and engage them in a structured pipelineConduct overview meetings to review products, clients customized health protocol, tour personal account and where to find continuing education trainingInitiate feedback calls on protocol implementation, products, and review questionsEnrolled approximately 300 new customer within 2 years2018 Leadership retreat recognition for High Enroller and New Rank Advancement2018 Winner/qualifier for Puerto Vallarta, Mexico incentive trip2019 Top 300 qualifier of dōTERRA Prime Meridian Club

Managed, performed, and communicated with advisor on all office operations and workflow issuesSupported financial advisor in creating applications, prepping business materials for presentations, and marketing materialsMaintaining organized confidential client documents for auditingHandled and completed client requests for policy changes, updates, and withdrawalsCommunicated and followed up on all account activities, providing necessary documentation and updates to securities, brokerage, and managed account institutionsEnsured excellent customer service by listening and handling all client concernsTwo years working with Salesforce customer relations system and Monday.comCreated companies Standard Operating Procedures

Supported lead pastor in all administrative tasksManaged and performed daily operations to support leadership team and ministriesBuilt relationships with outside vendors, obtained bids, and handled all purchasing requests for each ministry, service, and special event needsOrganized, monitored, and managed inventory at multiple locationsCo-created, implemented, and managed volunteer pipeline connecting new volunteers to ministry volunteer positionsProject managed small team events and large church-wide events up to 1500 guests successfully, ensuring deadlines were met and events ran smoothlyOrganized, trained, managed, and cared for multiple volunteer teams with approximately 30-40 volunteersCreated structured processes for training new volunteers on volunteer positions

Acted as a liaison between warehouse and customers to meet deadlines, ensure timely delivery and clearly communicate when orders were shorted due to lack of inventoryMaintained excellent customer service by responding to inquiries quickly, generating and processing orders in a timely manner, handling complaints, processing invoices, and communicating tracking informationCreated operations manual and assisted in producing companies SOP for all processes and procedures pertaining to the positionCross-trained and provided back-up for other CSR's when needed