As the Leader of the Implementation and Account Management Departments I play a critical role in establishing and leading two key functions of our growing organization. I manage a team responsible for the implementation of new clients, ensuring all aspects of the onboarding process are executed efficiently and effectively. A hands-on leader who thrives in a fast-paced environment and enjoys building processes from the ground up.Develops and oversees the end-to-end implementation process for new clients, ensuring timely and accurate onboarding.Serve as the executive point of contact during implementation, addressing client questions and resolving issues proactively.Created and maintains detailed implementation project plans, ensuring milestones are met.Identifies opportunities to streamline and optimize implementation workflows.Lead a team responsible for maintaining and enhancing client relationships.Serve as an escalation point for complex client issues, ensuring swift and effective resolution.Develop and implement strategies to improve client satisfaction and retention.Partner with Sales and Marketing to support upselling and cross-selling initiatives including RFP responses.Team Development and Leadership:Recruit, train, and mentor team members, fostering a culture of accountability, collaboration, and excellence.Establish key performance indicators (KPIs) for both teams and monitor progress against goals.Promotes continuous learning and professional development within the team.Strategic Contribution:Work closely with executive leadership to align implementation and account management strategies with organizational objectives.Provide regular updates to leadership on team performance, client satisfaction, and opportunities for improvement.Stay informed about industry trends and emerging technologies to enhance service offerings.

• Create and maintain strategic relationships with client base (Maintained 99% annual participant renewal rates)• Increase profitability for both client and company through implementation of clinical programs and pharmaceutical company contract negotiation• Worked closely with clients to analyze pharmaceutical trends and best practices in an effort to identify and implement cost effective strategies to serve their respective populations.• Clinical representative on prospective Sales and Marketing team finalist presentations• Responsible for interdepartmental communication and implementation of programs and services • Managed annual rebate guarantee programs in excess of $60 million (increased anticipated rebate by over $14 million annually).• Developed, implemented and maintained client-specific formularies and processes for a managed care programs.

Overall strategic leadership, direction and compliance for administration of the AmeriChoice (APIPA) Managed Care (Medicare & Medicaid) contract with the State of Arizona.• Managed multiple vendor and client contracts, performance guarantees, rebate guarantees, and overall client satisfaction levels for Arizona Medicare and Medicaid participants in excess of one million total lives and an annual budget of $12 Million.• Leader for department audits by State of AZ and CMS• Responsible for communications and relationships with local physicians, hospital groups, and government agencies• Analyzed trend data to proactively reduce managed care expenditures while ensuring thorough and appropriate care of the client population• Pharmacy executive lead for interdepartmental collaborations and business strategy teams• Identified several improvement opportunities to reduce medical and pharmacy expenditures through the development of local 340(b) pharmacy network access and the proper integration of the medical and behavioral health programs in Maricopa and surrounding counties• Leader of Prior Authorization unit and pharmacy analysts• Created and maintained clinical integrity and consistency of authorization criteria and other clinical programs• Regional P&T Director• Responsible for maintenance and clinical integrity of Medicaid and Medicare custom formularies

• Create and maintain strategic relationships with client base (Maintained 99% annual participant renewal rates)• Increase profitability for both client and company through implementation of clinical programs and pharmaceutical company contract negotiation• Worked closely with clients to analyze pharmaceutical trends and best practices in an effort to identify and implement cost effective strategies to serve their respective populations.• Clinical representative on prospective Sales and Marketing team finalist presentations• Responsible for interdepartmental communication and implementation of programs and services • Managed annual rebate guarantee programs in excess of $60 million (increased anticipated rebate by over $14 million annually).• Developed, implemented and maintained client-specific formularies and processes for a managed care program serving more than 1.5 million lives.