• Maximized additional upsell revenue by identifying and leveraging strategic opportunities, expanding clients' utilization of our services and resources and driving a remarkable revenue increase of $141,850 within 2022 - 2023.• Spearheaded the management of a diverse portfolio of up to 20 high-priority accounts in Lead Gen, eCommerce, and SaaS sectors, ensuring first-rate customer service as the primary point of contact.• Cultivated meaningful, long-term client partnerships by fostering open communication, transparency, and empathy, while also demonstrating a deep understanding of their higher-level business needs.• Led the internal team ensuring the delivery of high-quality outcomes that align with the client's brand positioning, objectives, and preferences, effectively driving growth objectives forward.• Overcame engagement scope limitations by crafting innovative solutions, consistently exceeding client expectations through creative and adaptive problem-solving strategies.

• Leveraged project management expertise to collaborate with senior-level stakeholders, identifying unique needs and orchestrating tailored strategies that significantly grow brands and drive successful marketing outcomes.• Initiated and implemented cross-functional solutions and comprehensive training programs across the company, playing a pivotal role in driving team development and significantly contributing to overall organizational success.• Facilitated key negotiations and contract renewals with major clients and external partners, securing long-term business agreements while reinforcing client trust and strengthening partnership alliances in our services.

• Managed projects with an average monthly value of over $270K, consistently delivering high-quality results that significantly contributed to the company's revenue and enhanced client retention rates.• Proactively managed project risks and challenges using advanced problem-solving techniques, while coordinating comprehensive project plans for over 45 projects each month. This approach ensured timely execution and adherence to scope, budget, and high-quality standards, thus enhancing project completion rates and deliverable quality.• Strategically analyzed project performance and workflow processes, pinpointing and addressing key improvement areas to significantly boost operational efficiencies and reduce project cycle times.

• Revolutionized and streamlined training programs, resulting in a 25% reduction in process time and a 12-hour duration cut, by reevaluating and restructuring procedures to boost sales and interpersonal skills, leading to enhanced company-wide productivity and staff effectiveness.• Drove a significant increase in gross sales, achieving 43% growth to $1M in 2018 and a further 30% growth to $1.3M in 2019, through the implementation of innovative sales strategies and the curation of impactful email marketing campaigns.• Aligned existing relationships with companies and distributors to drive large volume sales, efficiently managing both existing client accounts and pursuing new project opportunities.

• Collaborated effectively with sales and customer service teams to define and hit target metrics, amplifying revenue and successfully adding an average of 3+ new customers per week.• Demonstrated an unwavering commitment to customer service and vendor partnerships, effectively building productive relationships, resolving complex issues, and fostering brand elevation, resulting in enhanced loyalty and continuous sales growth.• Orchestrated and executed bi-monthly email campaigns targeting over 15,000 clients, resulting in a 10% increase in incoming orders and enhanced brand engagement.

• Collaborated with cross-functional teams to develop and execute customer engagement strategies that enhanced overall client satisfaction and retention.• Conducted data analysis and market research to identify trends and customer preferences, enabling data-driven decision-making for marketing initiatives.• Assisted in the planning and execution of marketing campaigns, including email marketing and content creation, to drive brand awareness and engagement.

• Managed and coordinated administrative processes, including client interactions and office logistics, to ensure smooth daily operations and exceptional service delivery.• Guided customers through our services and processes, providing expert assistance and support to ensure a seamless experience while addressing their needs and requirements effectively.• Collaborated with clients and internal stakeholders to identify and address organizational needs, leading to successful cross-functional projects and improved overall operational effectiveness within the organization.

• Efficiently managed seating arrangements, takeout orders, and customer inquiries, ensuring a smooth and enjoyable dining experience for guests.• Coordinated and prioritized reservations, optimizing table turnover and accommodating guest preferences, resulting in enhanced customer satisfaction and increased repeat business.• Provided exceptional customer service by assisting patrons with menu selections, addressing special requests, and promptly resolving any issues, contributing to positive reviews and customer loyalty.