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@athenahealth.com
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Jacob Harrold is listed as Senior CS Business Partner @ Anaplan | Eliminated 40+ hours of non-value-added work for 140+ CSMs annually at Anaplan, a company with 1830 employees, based in Richmond, Virginia, United States. AeroLeads shows a work email signal at athenahealth.com and a matched LinkedIn profile for Jacob Harrold.
Jacob Harrold previously worked as Senior Business Partner, Customer Success at Anaplan and Customer Success Business Partner at Anaplan.
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AeroLeads found 1 current-domain work email signal for Jacob Harrold. Compare company email patterns before reaching out.
Global Customer Success leader that has managed customer portfolios exceeding $100M+ in ARR and introduced initiatives that save CSMs 10,000+ hours of manual work annually. I've served as a thought leader and department head for enterprise-level CS organizations, where I've led teams of 20+ managers and 160+ CSMs, to support the world's largest companies, including multiple Fortune 50 organizations. I’ve acted directly as an Enterprise CSM for multiple Fortune 5 customers, and currently manage Anaplan's most strategic accounts across AMER, including the largest healthcare organization in the world.Consistently utilizing technology to improve processes and increase efficiency, I replace time spent on non-value-added work with high-value activities that empower my team and drive our business forward.
Listed skills include Key Client Relationships, Transportation, Third Party Logistics, Management, and 5 others.
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A career timeline built from the work history available for this profile.
Richmond, Virginia, United States
I manage AMER’s most strategic accounts and currently act as the dedicated business partner to a Fortune 5 customer. I establish credibility and executive presence to cultivate relationships with C-Level stakeholders, ensuring they realize maximum value on the Anaplan platform.
Richmond, Virginia, United States
Customer Success: Managed and supported $8M in ARR through full customer lifecycle- Acted as a trusted advisor to external stakeholders at the executive level, cultivating strengthened customer loyalty and system adoption - Drove over 500% increase in Net Promoter Score (NPS) score for inherited book of business (from 12 to 75) within 12 months of.
Richmond, Virginia, United States
Richmond, Virginia, United States
I served as the Division Leader for EFW’s fastest growing vertical, supporting $100M+ in ARR. I led 20 managers and over 90 employees across our Strategic Accounts, Logistics, and CX departments to continuously support the growing needs of our customers as well as exceed goals in revenue and quality of service.
Richmond, Virginia Area
I managed a team of 16 Associates and 2 Team Leads while working to support the Sr. Operations Manager in streamlining our daily operations. As a Client Liaison, I served as the direct point of contact for key EFW clients including online retailers and E-Commerce vendors. I strengthened the relationship between EFW and our partners by preventing and.
Richmond, Virginia Area
As a Team Lead, I directed a team of 12 employees in EFW Operations. I was responsible for maintaining a healthy relationship between EFW and our partners while encouraging team members in professional development. I also worked to streamline existing processes through data collection and review.
Richmond, Virginia Area
In this position, I routed, coordinated and tracked the progress of EFW shipments. Additionally, I partnered with team members and vendors to provide exceptional customer service and ensure critical delivery timelines were followed.
Other employees you can reach at anaplan.com. View company contacts for 1830 employees →
Diana Lee Youk
Colleague at Anaplan
Singapore, Singapore
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NN
Navdeep Nagpal
Colleague at Anaplan
Jacksonville, Florida, United States, United States
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PB
Peter Berki
Colleague at Anaplan
Oakland, California, United States, United States
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AN
Anu Nikale
Colleague at Anaplan
San Francisco Bay Area, United States, United States
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SI
Salman Ijaz Seo
Colleague at Anaplan
Gujranwala, Punjab, Pakistan, Pakistan
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JT
Jon Thompson
Colleague at Anaplan
Greater Minneapolis-St. Paul Area, United States
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WT
Wade Tucker
Colleague at Anaplan
San Antonio, Texas, United States, United States
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LB
Lauren Bell
Colleague at Anaplan
Greater Chicago Area, United States, United States
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JK
Jennifer Kelley
Colleague at Anaplan
Tampa, Florida, United States, United States
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JG
Justin Gill
Colleague at Anaplan
San Francisco Bay Area, United States
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Quick answers generated from the profile data available on this page.
Jacob Harrold works for Anaplan.
Jacob Harrold is listed as Senior CS Business Partner @ Anaplan | Eliminated 40+ hours of non-value-added work for 140+ CSMs annually at Anaplan.
AeroLeads has found 1 work email signal at @athenahealth.com for Jacob Harrold at Anaplan.
Jacob Harrold is based in Richmond, Virginia, United States while working with Anaplan.
Jacob Harrold has worked for Anaplan, Athenahealth, and Estes Forwarding Worldwide, Llc (Efw).
Jacob Harrold's colleagues at Anaplan include Diana Lee Youk, Navdeep Nagpal, Peter Berki, Anu Nikale, and Salman Ijaz Seo.
You can use AeroLeads to view verified contact signals for Jacob Harrold at Anaplan, including work email, phone, and LinkedIn data when available.
Jacob Harrold is listed with skills including Key Client Relationships, Transportation, Third Party Logistics, Management, Team Leadership, Client Liaison, Logistics Management, and Data Analysis.
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