Jacob Pehrson Email & Phone Number

Boston, Massachusetts

Greater Boston Area

- Provided efficient and personalized solutions to customers- Troubleshooted technical and payment issues with customers- Consistently retained a 95 percent customer satisfaction rating

- Improved the site’s SEO ranking by creating new blog and website content- Authored multiple industry award applications that were selected as winners- Optimized content by analyzing website data using Google Analytics and SharpSpring- Improved marketing efforts by creating specific buyer personas

Greater Boston Area

Greater Boston Area

- Promoted client product launches and initiatives by writing strategic pitches to journalists and influencers- Identified targeted media outlets to create lists for client teams- Monitored online and print media daily for client coverage- Analyzed industry trends and issues for clients daily- Facilitated product reviews with key media contacts and.

Provo, Utah Area

- Developed strategic project plan to test social media listening strategies for a nonprofit- Led the project and managed workflow for 21 team members to ensure goals were met- Guided the team in creating messaging that fostered a 40 percent ROE (return on engagement)- Managed KPIs and managed communication with the client

Provo, Utah Area

- Managed multiple social media listening engagements for clients: a PGA Champions Tour event and a professional cricket tournament- Led a team to create social media messaging that fostered a 52 percent ROE (return on engagement) while interacting with event attendees- Tracked KPIs and managed weekly communication with the client - Performed in-depth.

Provo, Utah Area

- Restructured the organization to operate more effectively and efficiently- Empowered an executive board of nine students to increase real PR opportunities for our 120+ members- Initiated the creation of a student-run PR firm on campus

Provo, Utah Area

- Led a team and increased membership by nearly 40 percent (151 total members) by conducting primary research on prospective consumers

Lehi, UT

- Managed customer loyalty programs and delighted more than 800 customers- Tested new messaging on 20 ads in Google AdWords

Greater Salt Lake City Area

- Conducted social media research to create two databases of over 480 endorsers for a social media campaign to market the company’s upcoming book, "Get Better: 15 Proven Practices to Improve Your Relationships at Work"- Wrote and posted 37 news-article summaries to the company website

- Presented information to groups of 60-100 students multiple times weekly- Interviewed and screened over 100 applicants- Collaborated effectively with people from various types of backgrounds

- Responsible for six French instructors and over 30 students, ensuring language and missionary training was effective- Planned and conducted weekly teacher development and training meetings- Top-rated instructor (average 4.83 out of 5.00 rating by students)- Helped design and translate a French language-learning book for students

Paris, France

- Responsible for communication for two pitch events for over 40 start-ups- Created an infographic showing the school's accomplishments for a pitch event- Created three databases of contacts and alumni as resources for students