Jacob Gallagher Email & Phone Number

Duties include assisting with implementation and delivery of services, communication between key members of client and MishiPay to meet go live deadlines, onboarding/ training the customer to our products and services, being the primary point of contact for all US and Canadian clients, handling troubleshooting issues, and expanding the products and services existing clients useSince hired I have helped grow our North American business from 3 partners in 5 locations to 10 partners in 95 locations

Charlotte, North Carolina, United States

Took on account manager duties for existing clients, this ranged from becoming the face of GoFor in the Charlotte area, to increasing the current customer portfolio, to even personally making deliveries in case of emergencyResponsible for reestablishing company image in a reopening market“Hunter” role to increase market share required calls, emails, and door to door campaigns, increased number of companies utilizing service in the market by 200%

March 2020 - June 2020-temporary position testing new POS system that launched nationally Q3 2020-working remotely with a team of 30 other specialists we ran over 1,500 unique tests on the system to identify defects and anomalies for the IT teamResponsible for company growth through on-boarding new small business accounts to the Verizon family of products and services- measured by exceeding monthly and quarterly targetsContinue account development and maintain existing relationships with customersTraining and developing store representatives and managers to become knowledgeable and confident with business customers, accounts, promotions, products, and latest sales strategiesTerritory includes 40+ cities and towns through Central Massachusetts- worked with businesses ranging from small local companies to international firms

Leominster, Ma

Small/Medium Business core team leader (2016-2017)Member of Captain's Club for management development and trainingKey Holder responsibilities included opening the store, handling customer satisfaction, assisting fellow employees with POS system based issues, and maintaining store inventorySolution Specialist responsibilities included exceeding monthly quota targets in both sales and customer satisfaction scores, maintaining store appearance, and assisting customers with various troubleshooting issues

Manchester, Nh

Responsibilities included interviewing potential hires, training new employees, and motivating employees to help drive sales

Traverse City, Mi

Collected information on 200+ films that were in consideration for the festival including stills, trailers, posters, and creditsWriting vignettes for films that were selected filmsNegotiating with film studios and individual film makers to ensure the transport of films to the festival, tracking, receiving, and organizing 120+ films

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: Radio SNHU -Organized two on campus concerts with over 100 students in combined attendance -Elected as secretary.

Bachelor Of Arts (B.A.), Communication, General