Jacqueline Smith Email & Phone Number

Chicago, Illinois, United States

State Membership Manager responsibilities are to manage the relationship between the American Dental Association and the Constituent and Component Membership staff ensuring established policies and procedures are implemented responsibly. Assist dental societies with the tools, resources, training and assistance needed to have adequate capacity to meet member’s needs and increase the number of new members who join and existing members who renew their membership. Assist the Association in achieving annually set membership market share and additional membership growth goals. This position supervises state dues submission; manages data maintenance in Aptify; administers ADA Bylaws for membership categories; educates new state and local membership staff on membership processes and procedures; manages applications, waivers and affidavits; facilitates communications between dental professionals, staff and third-party vendors; utilizes various electronic tools used for internal and external reporting. This position supervises state dues submission and collection; manages data maintenance and audits in Fonteva/Salesforce; administers ADA Bylaws for membership categories

Chicago, Illinois, United States

Excellent communication skills in greeting customers, listening and assessing requested desires, and assisting to satisfy needs.Able to handle dissatisfied customers, settle them, and provide resolution.Renewed over $600,000 in renewal contracts with existing customers.Achieved Top Sales List: averaged $80k to $100k in monthly sales at a rate of $300 to $600 per hour.Assisted sales executives with proposal development, letters, contracts, new accounts, cold calling and account/market research.Implemented territory sales strategy.Created sales/marketing packages.Management and SupervisoryImplemented a training/orientation program for new employees.Managed, established and maintained group sales area.Able to develop rapport in work environment that builds teamwork.Managed a sales staff of 15 associates.Office and TechnicalProvide excellent executive administrative support.Proficient in Windows, Microsoft Word, Excel, PowerPoint and Lotus Notes.Familiar with Arrow, Apollo, System One, Pars, Worldspan, and Sabre computer systems.