Senior Business Analyst
Midrand, Gauteng, South Africa
In my role as a Senior Business Analyst at Impela Consulting, I have been instrumental in providing business analyses services in areas such as Process, Strategy, Organization & Corporate Development, Supply Chain Management, Enterprise Development, Operations Management, and Systems Development (including ERP, LOGIS, eSourcing, and data analytics). A significant part of my role involves developing customer-centric solutions, leveraging technology and tools to enhance user experience and… Show more In my role as a Senior Business Analyst at Impela Consulting, I have been instrumental in providing business analyses services in areas such as Process, Strategy, Organization & Corporate Development, Supply Chain Management, Enterprise Development, Operations Management, and Systems Development (including ERP, LOGIS, eSourcing, and data analytics). A significant part of my role involves developing customer-centric solutions, leveraging technology and tools to enhance user experience and satisfaction.Key Functions Delivered:• Business Analysis: Executed detailed business analysis, focusing on customer needsand requirements to develop comprehensive solutions and technical reports.Various methodologies implemented such as VOC, Kanban and Lean techniques.• Process Improvement & Training: Led initiatives for process improvement of bothclients and internal consultants in business analysis techniques, including IT and Lean Six Sigma training, to promote cultures of process optimization, lean thinking, design thinking and risk identification.• System Analysis & Design for Client Projects: Engaged in system analysis and design for various client projects, focusing on identifying and documenting client system requirements, and designing tailored solutions. This involved collaborating closely with clients to understand their specific needs, conducting gap analyses, and recommending appropriate technological solutions. Managed the implementation of systems such as ERP and CRM tools, ensuring they align with client business strategies. Also responsible for developing and maintaining system documentation, conducting user training sessions, and providing post-implementation support to ensure seamless integration and adoption of new systems.• Technology Management: Administered the Microsoft environment, including Teams, Azure, and SQL Databases, to support team collaboration and efficient data management. Management of Visio and ARIS Artifacts and templates / Templates Show less